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Powering Off

2020-05-20, 2:22 AM
Is anybody else experiencing the problem where you can't turn the phone off? I turn it off only for it to restart. I have tried the factory reset and that did not work, so I am assuming this is a software glitch?
Michael E. Rivera
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Re:Powering Off

2020-05-20, 8:56 AM

I have the same issue with my phone. While the phone is turned off, i plugged it in to the charger, it boots back on, and cannot turn off unless you unplug it. I spoke to a local verizon associate, and she says it's normal.  I don't think so.  At least im not the only person who has this issue.  

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Re:Powering Off

2020-05-20, 15:09 PM

@ icon808 wrote:
 

 

I have the same issue with my phone. While the phone is turned off, i plugged it in to the charger, it boots back on, and cannot turn off unless you unplug it. I spoke to a local verizon associate, and she says it's normal.  I don't think so.  At least im not the only person who has this issue.  

 

Hi.

 

This is working as designed. Agree that it's a bit odd and we have brought this up. 

 

But not a bug!

 

Hope this helps.

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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Re:Powering Off

2020-05-20, 19:34 PM
Glad to know I am not alone
Michael E. Rivera
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Re:Powering Off

2020-05-20, 21:14 PM
Thanks man appreciate the feedback.
Michael E. Rivera
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Re:Powering Off

2020-05-21, 21:46 PM

Thanks for the clarification on the power up issue.  I chatted with a motorola tech personnel online and he differed from your answer saying it shouldn't work that way, meaning that the phone can be powered off while charging. So verizon & motorola people were not in the same page with this matter.  Also the information on motorola support online regarding how to properly charge this phone states; "When your device is turned on and you are charging, the battery icon in the top notification bar will show the charging indicator. When your device is turned off, the charging indicator will be in the middle of the screen." Alas that last statement is misleading.

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Re:Powering Off

2020-05-22, 14:02 PM

@ icon808 wrote:
 

 

Thanks for the clarification on the power up issue.  I chatted with a motorola tech personnel online and he differed from your answer saying it shouldn't work that way, meaning that the phone can be powered off while charging. So verizon & motorola people were not in the same page with this matter.  Also the information on motorola support online regarding how to properly charge this phone states; "When your device is turned on and you are charging, the battery icon in the top notification bar will show the charging indicator. When your device is turned off, the charging indicator will be in the middle of the screen." Alas that last statement is misleading.

 

Hi.

 

Thanks for this. We will correct this stuff. There are always a few errors in the information when we launch, but this one should be made clear. (I know some of the FAQs have been fixed so if you have any links with bad info, please do share. Thanks again.)

 

Sorry for the confusion.

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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05-25-2020

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Re:Powering Off

2020-05-25, 5:47 AM
Thanks for the info. Do you know if there may be any plans to change this in the future? I'd like to be able to turn my phone off while it charges.
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110 Posts

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Re:Powering Off

2020-05-25, 7:43 AM
Every Android phone I have owned over the past 20 years or so, have had the ability to be Powered off & Charged!
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Re:Powering Off

2020-06-03, 9:33 AM
I have noticed that when I power my Motorola edge Plus off and place it on the Motorola charging pad the phone will restart.
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