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13 Posts

06-16-2020

France

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Screen Issue

2020-06-16, 19:26 PM

Hi,

 

It seems that I have the same issue (grey dots bordering the sides screen) on my Edge that Edge+ users.

My question : Where do I find the fix ?

 

Thx in advance

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6 Posts

06-15-2020

United Kingdom of Great Britain and Northern Ireland

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Re:Screen issue

2020-06-15, 4:01 AM
I bought the phone from O2 here in the UK and I've had the same problem. As the phone is brand new I was obviously concerned that is just locked myself into having a faulty phone. I'm on the O2Uk channel, is there anyway I can get this update before I fall or and take the phone back and go back to my G7 Power or have to change my upgrade to different make?
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71 Posts

08-15-2013

United States of America

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Re:Screen Issue

2020-06-16, 20:36 PM
For the Edge+ they pushed a software update that helped some people. For others of us it did not stop we'll have to go through the exchange process.
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13 Posts

06-16-2020

France

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Re:Screen Issue

2020-06-17, 9:48 AM

Yes, I saw the Edge+ thread about that. Just hope we can have the same fix for the Edge.

Thank you :) 

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4848 Posts

02-11-2016

United States of America

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Re:Screen Issue

2020-06-17, 15:07 PM

@ gdpe404 wrote:
 

 

Yes, I saw the Edge+ thread about that. Just hope we can have the same fix for the Edge.

Thank you :) 

 

 

We have not see this happen on on Edge. Can you take a picture of your phone showing this?

 

-Tom



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13 Posts

06-16-2020

France

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Re:Screen Issue

2020-06-17, 18:01 PM

@ MotorolaTom wrote:
 

 

@ gdpe404 wrote:
 

 

Yes, I saw the Edge+ thread about that. Just hope we can have the same fix for the Edge.

Thank you :) 

 

 

We have not see this happen on on Edge. Can you take a picture of your phone showing this?

 

-Tom

 

Unfortunatly yes

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4848 Posts

02-11-2016

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Re:Screen Issue

2020-06-18, 15:41 PM

@ gdpe404 wrote:
 

 

@ MotorolaTom wrote:
 

 

@ gdpe404 wrote:
 

 

Yes, I saw the Edge+ thread about that. Just hope we can have the same fix for the Edge.

Thank you :) 

 

 

We have not see this happen on on Edge. Can you take a picture of your phone showing this?

 

-Tom

 

Unfortunatly yes

 

 

Thank you very much for sharing these photos. I have passed them along on my end. I have escalated the case and I will get back to you with next steps as soon as I have them.

 

-Tom



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13 Posts

06-16-2020

France

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Re:Screen Issue

2020-06-18, 15:59 PM

Thank you Tom.

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4848 Posts

02-11-2016

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Re:Screen Issue

2020-06-18, 18:32 PM

@gdpe404

Here is what I've gotten back from our engineers. It appears that this is likely something that will not be fixed with software. You can wait for the next software update which should have some additional display improvements, but I can't gurantee it will fix it. That being said, at this point, I would recommend having the device serviced or exchanged. Let me know if you need assistance with that.

 

-Tom



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13 Posts

06-16-2020

France

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  • Message 10 of 796

Re:Screen Issue

2020-06-18, 19:52 PM

Ok, sad news... I will contact Lenovo for the replacement.

What do I need to provide to them? (Your advice? Anything else to qualify the issue?)

 

Thx in advance

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