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48 Posts

02-07-2020

United Kingdom of Great Britain and Northern Ireland

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  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 11 of 819

Re:Screen Issue

2020-06-19, 7:25 AM

Hi @ gdpe404,

 

In order to get further assistance in this matter, please contact our French Support on  https://motorola-global-portal-fr.custhelp.com/app/mcp/service/?g_id=5626&session=AIiwEOLo

 

Thank you.

 

- Marta

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5989 Posts

02-11-2016

United States of America

3357 Signins

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  • Message 12 of 819

Re:Screen Issue

2020-06-19, 12:56 PM

@ gdpe404 wrote:
 

 

Ok, sad news... I will contact Lenovo for the replacement.

What do I need to provide to them? (Your advice? Anything else to qualify the issue?)

 

Thx in advance

 

I know it's sad, but I didn't want to delay you getting a properly working device. You can reference this thread if they have questions. Let me know if you run into any snags along the way.

 

-Tom



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10 Posts

06-23-2020

United Kingdom of Great Britain and Northern Ireland

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  • Posts: 10
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  • Message 13 of 819

Re:Screen Issue

2020-06-23, 8:37 AM
I'm just now having this issue with my edge that I bought though Amazon.
Screenshot_20200623-093316.png
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5989 Posts

02-11-2016

United States of America

3357 Signins

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  • Message 14 of 819

Re:Screen Issue

2020-06-23, 15:26 PM

@ Basil1987 wrote:
 

I'm just now having this issue with my edge that I bought though Amazon.

 

Oh no. Ok let's start with this. Can you share a photo of your device showing this? Also, can you please update your profile with the current IMEI or Serial Number from your device?

 

-Tom

 

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943



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2 Posts

06-24-2020

United Kingdom of Great Britain and Northern Ireland

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  • Message 15 of 819

Re:Screen Issue

2020-06-24, 9:11 AM
Hi, having major major edge screen issues. This is my second device since 27th May. There is no system update available on my phone and o2 are as much help as a chocolate teapot.
IMG-20200624-WA0002.jpg IMG-20200624-WA0000.jpg
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10 Posts

06-23-2020

United Kingdom of Great Britain and Northern Ireland

7 Signins

60 Page Views

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  • Message 16 of 819

Re:Screen Issue

2020-06-24, 11:37 AM
Here are the pictures of it.. I'm bummed as only had it 11 days now but I love the phone an always had Motorola so I won't change.
IMG_20200623_232709685.jpg IMG_20200624_123329853_HDR.jpg
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5989 Posts

02-11-2016

United States of America

3357 Signins

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  • Message 17 of 819

Re:Screen Issue

2020-06-24, 12:44 PM

@Basil1987  and @Laineyolly 

 

Thank you both for sharing photos. @Laineyolly you mentioned this is your 2nd device did you have the same issue with your first one? @Basil1987 can you try something for me. Can you please turn off the phone and let it sit completely off for a couple hours and then turn it back on. Let me know if the issue is there and if so how long it says away. 

 

-Tom



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2 Posts

06-24-2020

United Kingdom of Great Britain and Northern Ireland

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  • Message 18 of 819

Re:Screen Issue

2020-06-24, 12:48 PM
Yes Tom the first one was the same.
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10 Posts

06-23-2020

United Kingdom of Great Britain and Northern Ireland

7 Signins

60 Page Views

  • Posts: 10
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  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 19 of 819

Re:Screen Issue

2020-06-24, 12:56 PM
I will try it when I can but if I leave the phone alone IE.. not using it for a couple hours it goes away then takes 30 minutes to come back..
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5989 Posts

02-11-2016

United States of America

3357 Signins

80936 Page Views

  • Posts: 5989
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 80936
  • Message 20 of 819

Re:Screen Issue

2020-06-24, 15:09 PM

@ Laineyolly wrote:
 

Yes Tom the first one was the same.

 

I'm tracking these reports and escalating. Can you please update your forum profile with the IMEI of your current device?

 

-Tom

 

Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know 

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943



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