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10 Posts

06-23-2020

GB

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  • Message 21 of 37

Re:Screen Issue

2020-06-24, 18:10 PM
Before I forget I updated my profile to have my IMEI in it.
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2229 Posts

02-11-2016

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  • Message 22 of 37

Re:Screen Issue

2020-06-24, 18:38 PM

@ Basil1987 wrote:
 

Before I forget I updated my profile to have my IMEI in it.

 

Thanks for those who haven't gone through service or had their devices exchanged, if the phone is still usable I'd like to see if the next software update has some additional improvements. Otherwise you can always look into getting your device replaced. 

 

-Tom



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10 Posts

06-23-2020

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  • Message 23 of 37

Re:Screen Issue

2020-06-24, 20:55 PM
When is the next software update going to be?
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2229 Posts

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  • Message 24 of 37

Re:Screen Issue

2020-06-25, 11:33 AM

@ Basil1987 wrote:
 

When is the next software update going to be?

 

To be completely honest, I Unfortunately, I don't have timing on that.

 

-Tom



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10 Posts

06-23-2020

GB

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  • Message 25 of 37

Re:Screen Issue

2020-06-25, 11:58 AM
Ok.. well I turned off my device for 2 hours as you asked an no change. If is just a software issue I'm fine waiting it out but I don't want to be stuck with a bad phone.
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6 Posts

06-15-2020

GB

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  • Message 26 of 37

Re:Screen Issue

2020-06-26, 12:50 PM

@Basil1987 @MotorolaTom 

 

I got the update at 1am BST for my Edge, and... I'm gobsmacked that it's actually worked! I still have a few days in report the phone faulty if need be, but THIS is the phone I wanted!

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  • Message 27 of 37

Re:Screen Issue

2020-06-26, 13:10 PM

@ Wufftype wrote:
 

 

@Basil1987 @MotorolaTom 

 

I got the update at 1am BST for my Edge, and... I'm gobsmacked that it's actually worked! I still have a few days in report the phone faulty if need be, but THIS is the phone I wanted!

 

This is great news. Let's monitor it and let me know.

 

-Tom



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10 Posts

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  • Message 28 of 37

Re:Screen Issue

2020-06-27, 19:46 PM
Well seems as the update fixed the issue, I don't know when it updated but it's fixed.. an Thanks Tom for sticking with us.
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26 Posts

01-25-2017

ES

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  • Message 29 of 37

Re:Screen Issue

2020-06-29, 9:29 AM

My friend is starting to have the green tint issue after a couple of days. When he first started up the phone he did all the updates and the last one was the May security patch with Display Performance improvements.  After using it a couple of days the screen started getting green so the update didn't prevent his screen from going green. The phone was bought from Amazon Spain, reteu.

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  • Message 30 of 37

Re:Screen Issue

2020-06-29, 14:10 PM

@ tigercourage wrote:
 

 

My friend is starting to have the green tint issue after a couple of days. When he first started up the phone he did all the updates and the last one was the May security patch with Display Performance improvements.  After using it a couple of days the screen started getting green so the update didn't prevent his screen from going green. The phone was bought from Amazon Spain, reteu.

 

 

Have them check which software build they are on. This goes for everyone with the motorola edge. If you're on QPD30.70-58 or a newer build and encounter the issue with the display then I would recommend having the device exchanged for repaired.

 

-Tom



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