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174 Posts

01-24-2015

Germany

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  • Message 51 of 819

Re:Screen Issue

2020-07-15, 8:12 AM
There are 2 little dots are on the "empty" screenshot. Zoom a little bit. I send 3-4 Videos to the Playstore Team that showing the flickering. Anyway i send the device back to motorola. I am now back on my old Motorola one zoom (still a wonderful device)
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1 Posts

07-15-2020

Denmark

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  • Message 52 of 819

Motorola Edge screen issue

2020-07-15, 17:02 PM
My wife and I bought two motorola edge devices, by the operator Telia, my device is all ok for now, but her phone is showing problems on the screen, starting at the edge and then for the rest of the screen, ( some times ) I would like to know what should we do ? because she cannot be without a phone for 3 weeks according to Telia's guidance, I have to send rhe phone and wait 3 weeks to repair, I have seen that other users have had the same problems would you have any guidance to give us? thank you very much
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51 Posts

02-07-2020

United Kingdom of Great Britain and Northern Ireland

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  • Message 53 of 819

Re:Screen Issue

2020-07-16, 15:11 PM

Hi @Lecamilotti,

 

I have sent you a private message. Could you please check?

 

Thanks,

 

- Marta

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2 Posts

07-16-2020

Sweden

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  • Message 54 of 819

Re:Screen Issue

2020-07-16, 15:21 PM

Hi,

 

I bought my phone Moto Edge last week thru Elgiganten ... I see tints of green when brightness is any less than 80%. Please let me know if a SW patch could fix or should I exchange the phone to another edge or something else :( . I have installed all updates as and when it came, currently its QPD30.70-58.

 

I dont want to change anything from Edge, i am obsessed with this. 

 

Thanks.. :) 

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20124 Posts

02-03-2016

United States of America

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  • Message 55 of 819

Re:Screen Issue

2020-07-16, 16:48 PM

@ KiRiON wrote:
 

There are 2 little dots are on the "empty" screenshot. Zoom a little bit. I send 3-4 Videos to the Playstore Team that showing the flickering.Anyway i send the device back to motorola. I am now back on my old Motorola one zoom (still a wonderful device)

 

Hi.

 

This item about the two dots is a separate thing. Proximity sensors are located in this area of the display and it is normal to sometimes see blinking in this area, while those sensors are active. I can barely see it on mine for a brief moment during unlock.

 

If you are seeing it all the time -- well, that's unexpected. If anyone is in that situation and it's a problem, let me know.

 

Thanks,

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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13 Posts

06-16-2020

France

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  • Message 56 of 819

Re:Screen Issue

2020-07-22, 14:22 PM

Hi Matt,

 

Forgot to update you on my problem. The device has been changed and it's OK for now.

I'll update my IMEI on my profil.

 

G.

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3 Posts

07-09-2020

Mexico

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  • Message 57 of 819

Re:Screen Issue

2020-07-24, 4:16 AM
This is my second Edge, it lasted 15 days and again the screen is showing green marks and spots. I'm beginning to think that this is some bad design. I'm so sad, since I really like this phone :(
2020_0723_19171200~2.jpg 2020_0723_20451100.jpg 2020_0723_19181100~2.jpg
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6737 Posts

02-11-2016

United States of America

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  • Message 58 of 819

Re:Screen Issue

2020-07-24, 13:31 PM

@ CarlosGGs wrote:
 

This is my second Edge, it lasted 15 days and again the screen is showing green marks and spots. I'm beginning to think that this is some bad design. I'm so sad, since I really like this phone :(

 

I'm very sorry you've had this experience thus far. We are working on short- and longer-term solutions. In the meantime, replacement is the best option. That being said, sometimes multiple replacements are required, but the odds are good that it will solve the issue. If you don't mind, I'd like to have someone reach out to you to assist with having the device replaced. Let me know.

 

-Tom



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6412 Posts

06-10-2019

United States of America

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  • Message 59 of 819

Re:Screen Issue

2020-07-24, 15:44 PM

@ CarlosGGs wrote:
 

This is my second Edge, it lasted 15 days and again the screen is showing green marks and spots. I'm beginning to think that this is some bad design. I'm so sad, since I really like this phone :(

 

Hello!

 

Thanks for posting. 

I've sent you a private message in order to assist you, please check it out. 

 

Regards,

Jacqueline

Motorola Support.



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3 Posts

07-09-2020

Mexico

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  • Message 60 of 819

Re:Screen Issue

2020-07-24, 16:52 PM

Yes, anything that can help me. I really like the phone, a lot! but it's very frustrating that a new device like this, has this problems.

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