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4839 Posts

02-11-2016

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Re:Screen Issue

2020-12-29, 21:52 PM

@ Jman_1187 wrote:

Hello,

 

     I have been having some recent screen issues that seem to have started about two weeks ago or so. I first started noticing that black colors seemed a bit off. It progressively has gotten worse over the last two weeks and now includes pixelation of almost all deep black colors. A few days after the pixelation began I noticed that anytime the screen was used for approximately more than twenty minutes or so, some purple blotches started appearing on the screen. These purple blotches get worse the longer that the display is on. I generally have my brightness turned down, and I run the dark theme as well. I do have auto adjust turned on. It does appear that the purple blotches seem to correspond with other areas of the screen.

 

     I have tried rebooting the phone, as well as powering off , and safe mode. This does not fix the issue. The only thing that seems to help is to either have the phone turned off for an extended duration or have it to where the screen is powered off.

 

    I am open for suggestions. It is a Motorola edge with android 10, October 1, 2020 security level. Current Version QPD30.114-80 and no updates are available.

Hello and I'm sad to see you're experiencing this. We'll do what we can to help. Please reach out to @MotoBecky via Private Message and she should be able to help.

 

-Tom



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2 Posts

09-15-2020

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Re:Screen Issue

2020-12-30, 19:43 PM
December 30th and all is still well with the screen.
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2 Posts

12-30-2020

Poland

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Re:Screen Issue

2020-12-30, 20:52 PM
Hi. You can see not only I have a problem with my phone screen. I bought my moto edge on December 17th, and it had problems with the display on December 29th. I'm grom Poland.
I'm from Poland, phone in the Plus network. Screen shot attached. Can anything be done about it?
IMG_20201230_214304.jpg
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4839 Posts

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Re:Screen Issue

2020-12-30, 22:21 PM

@ Volfer wrote:

Hi. You can see not only I have a problem with my phone screen. I bought my moto edge on December 17th, and it had problems with the display on December 29th. I' grom Poland.
I' from Poland, phone in the Plus network. Screen shot attached. Can anything be done about it?

I'm sorry to see this. There are 2 things you can try. If you're within the exchange period, I'd say see if you can get it exchanged. Otherwise, reach out to @MotoMarta so she can help.

 

-Tom



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12-30-2020

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Re:Screen Issue

2020-12-31, 13:58 PM
Thank you Tom. I contacted the service and I will deliver my phone to them.
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22 Posts

08-07-2020

United Kingdom of Great Britain and Northern Ireland

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Re:Screen Issue

2021-01-04, 12:07 PM

Any idea when i will get a reply because i am still stuck with a phone that is useless

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4839 Posts

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Re:Screen Issue

2021-01-04, 22:16 PM

@ Kitey wrote:

Any idea when i will get a reply because i am still stuck with a phone that is useless

 

Hello, I apologize if there were delays in getting back to you. I see that @MotoMarta replied here on the thread to have you PM her. Did you do that?

 

-Tom



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Re:Screen Issue

2021-01-04, 22:49 PM
Android 10. Build no. QPD30.114-80
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22 Posts

08-07-2020

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Re:Screen Issue

2021-01-05, 17:18 PM
Yes thanks i did it on laptop as phone didn't seem able. Please note i have had a reply
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4839 Posts

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Re:Screen Issue

2021-01-06, 2:10 AM

@ Kitey wrote:

Yes thanks i did it on laptop as phone didn' seem able. Please note i have had a reply

 

Please try messaging both Marta and Sara. I will also send them a message from my end to follow up with you.

@MotoMarta @Moto_Sara

 

-Tom



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