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4 Posts

11-27-2020

United States of America

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Screen issue or something else?

2021-01-06, 4:19 AM

Im going on about a month with my second edge (first one had the sim tray get stuck) and so far I have really enjoyed the phone. Starting today I noticed a green hue or tint on the active call screen with the worst seems to be near the power button, upon further investigation I also notice it in the alarms screen. The interesting part is when I pull down my notifications window from the top I see no hue and get a good pure black (see the attached photos). Is my phone beginning to have screen issues or is this indicitive of another problem or a messed up setting?

IMG_20210105_2005188.jpg IMG_20210105_2004456.jpg
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4769 Posts

02-11-2016

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Re:Screen Issue

2021-01-06, 20:45 PM

@ TWBTR wrote:

Im going on about a month with my second edge (first one had the sim tray get stuck) and so far I have really enjoyed the phone. Starting today I noticed a green hue or tint on the active call screen with the worst seems to be near the power button, upon further investigation I also notice it in the alarms screen. The interesting part is when I pull down my notifications window from the top I see no hue and get a good pure black (see the attached photos). Is my phone beginning to have screen issues or is this indicitive of another problem or a messed up setting?

 

I'm sorry to say this does look like something that would likely get worse over time. I'd recommend reading out to @MotoBecky so she can help you.

 

-Tom



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8 Posts

06-01-2015

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Re:Screen Issue

2021-01-08, 7:45 AM

The replacement phone from Motorola began to develop the same issue from the bottom of the screen after about 3 weeks of use:

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4769 Posts

02-11-2016

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Re:Screen Issue

2021-01-08, 18:13 PM

@ BNNY wrote:

The replacement phone from Motorola began to develop the same issue from the bottom of the screen after about 3 weeks of use:

 

Yikes, sorry to see this. Reach to @MotoBecky so that she can help you.

 

-Tom



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4 Posts

12-14-2020

Sweden

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Re:Screen Issue - Motorola Moto Edge

2021-01-12, 9:39 AM

@gdpe404

Here is what I've gotten back from our engineers. It appears that this is likely something that will not be fixed with software. You can wait for the next software update which should have some additional display improvements, but I can't guarantee it will fix it. That being said, at this point, I would recommend having the device serviced or exchanged. Let me know if you need assistance with that.

 

-Tom

 

Thank you Tom. I found you posts very helpful.

 

I was wondering if there is any Moto service provider in Sweden?

Moto is the
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4769 Posts

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Re:Screen Issue

2021-01-12, 13:28 PM

@ PeterTW wrote:

@gdpe404

Here is what I' gotten back from our engineers. It appears that this is likely something that will not be fixed with software. You can wait for the next software update which should have some additional display improvements, but I can' guarantee it will fix it. That being said, at this point, I would recommend having the device serviced or exchanged. Let me know if you need assistance with that.

 

-Tom

 

Thank you Tom. I found you posts very helpful.

 

I was wondering if there is any Moto service provider in Sweden?

 

Hi @PeterTW I'm sorry, I don't have a list of service centers in Sweden. However, you can contact our Swedish support team here: https://motorola-global-en-roe.custhelp.com/app/utils/prod_guided_assistant/g_id/5027/

 

-Tom



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1 Posts

01-12-2021

Italy

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Re:Screen Issue

2021-01-12, 13:51 PM

hello, I have a problem with my Motorola Edge that has started having green screen when I lower the brightness.

I live in Italy and have a proof of purchase. 
What do I have to do to have my phone replaced? how many days will it take? thank you

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Re:Screen Issue

2021-01-12, 22:24 PM

@ matice wrote:

hello, I have a problem with my Motorola Edge that has started having green screen when I lower the brightness.

I live in Italy and have a proof of purchase. 
What do I have to do to have my phone replaced? how many days will it take? thank you

 

Sorry to hear this. You can either reach out to @MotoMarta or @Moto_Sara for assistance. You can also start a repair request online here: https://stwebmanager.stitaly.it/Home/TicketFormAll if you wish to.

 

Let me know if you run into any issues along the way. I'll do my best to help.

 

-Tom



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1 Posts

01-13-2021

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Re:Screen Issue

2021-01-13, 21:23 PM

Greetings @MotorolaTom 

 

It seems that I'm having the same issues that many of the other members here are having (ghosting of images, green dots, and purple lines) on my Moto Edge.
Could you give me the info for whom to contact that is currently dealing with these issues? I'd appreciate it. 

Thanks.

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Re:Screen Issue

2021-01-14, 22:25 PM

@ Survo wrote:

Greetings @MotorolaTom 

 

It seems that I' having the same issues that many of the other members here are having (ghosting of images, green dots, and purple lines) on my Moto Edge.
Could you give me the info for whom to contact that is currently dealing with these issues? I' appreciate it. 

Thanks.

 

First, I'm sorry you're experiencing this. We'll do whatever we can to help. Sent @MotoBecky  a private message and she should be able to help.

 

-Tom



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