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72 Posts

07-09-2017

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Re:Screen Issue

2020-08-05, 16:24 PM

Tom:

 

I actually ordered an new Edge from Amazon this morning, but then I came and read this thread (after reading about the issues with the Edge+, too)!  Wow, what a train wreck!  It was too late to cancel the Amazon order... but when it gets here in a couple of days, back it goes unopened for a refund!  I'm not crazy about a "waterfall" display to begin with... and when it becomes a liability, then it's a non-starter.

 

OLED display or not, 5G or not... this phone costs enough that we should hardly expect glitches and display issues that go unresolved for months while we "try" fixes in the field.  Back to my trusty Xiaomi for now.  I'd would really like to buy this phone... but I don't need the grief.  My own guess is that you've got either serious hardware quality issues with the displays themselves, and/or a heat management issue that's affecting the display.

 

Thanks for everything you're doing to try and help us, just the same!

 

Dan

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4904 Posts

02-11-2016

United States of America

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Re:Display has green tint / smudge at low light

2020-08-05, 18:10 PM

@ Vesperia wrote:
 

 

Anyone else having the dreaded green tint at low light issues that the Moto Edge + had?

 

 

We can definitely help you get your device swapped out. I will have someone reach out to you.

 

-Tom



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6 Posts

08-05-2020

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Re:Display has green tint / smudge at low light

2020-08-05, 18:10 PM

Thanks Tom! I appreciate it. 

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4904 Posts

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Re:Screen issues with Motorola Edge--green smudge appears in right hand side of display

2020-08-05, 18:11 PM

@ Sprintaway wrote:
 

 

I just bought the Motorola Edge last week and already the screen display is having major issues.  A green spot appears on the right hand side, then bleeds in more as you use the phone longer and then it starts flashing on the bottom of the screen like it is stuck on something.

 

I have tried rebooting and powering down the phone.  I have noticed that when you turn it off for a while and turn it back on, the issue seems to be much less. But after 5-10 minutes the issue comes back.
 

 

Hello, sorry to hear about this. Like I mentioned in the other thread, I will have someone reach out to you as well to help get the device swapped out. In fact. I'm going to merge this with the other thread to keep them together.

 

-Tom



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3 Posts

08-05-2020

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Re:Screen issues with Motorola Edge--green smudge appears in right hand side of display

2020-08-05, 18:29 PM
Thanks! I appreciate your help. I really like the phone otherwise. If Motorola can fix these display issues, the Edge is a really great phone.
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6 Posts

06-25-2012

Buffalo, NY

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Re:Display has green tint / smudge at low light

2020-08-05, 21:04 PM

Agreed, no issues here so far picked mine up yesterday.  It appears it was not a launch batch phone though as BBuy didnt have stock day 1.

 

Hope you get this sorted and its not wide spread on newer models because this is a beautiful phone for the $$.

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156 Posts

02-24-2020

United States of America

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Green tint

2020-08-05, 22:28 PM

It started to show up green tint even on US unlocked Edge

IMG_20200805_104701361_HDR.jpg
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156 Posts

02-24-2020

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Re:Display has green tint / smudge at low light

2020-08-05, 22:34 PM

See pic posted

Green tint after 3 days

IMG_20200805_104701361_HDR.jpg
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2 Posts

08-05-2020

United States of America

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Re:Display has green tint / smudge at low light

2020-08-06, 2:53 AM

Same here, bought from Motorola direct.  Received 8/3... Started 2nd day green tint only on dark backgrounds and low light but 3rd day now the green tint extends in the display greatly from each side, leaving only about the middle inch correct, even in brighter rooms and white backgrounds.  After reading everyone's experience on xda, reddit, and here on the edge and edge+ I don't know if I even want to bother exchanging or just return for a refund.  Shame because it's a great piece of kit otherwise.

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156 Posts

02-24-2020

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Re:Screen Issue

2020-08-06, 5:40 AM

Mine has such problem after 3 days.

 

IMG_20200805_104701361_HDR.jpg
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