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2 Posts

08-04-2020

US

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Screen color bleeding, photos with incorrect orientation, occasional freeze

2020-08-04, 20:04 PM

Is anyone else having any of these issues or did I get a defective phone? 

 

1. TodayToday my screen started acting up. Along the right edge there the color seems to be bleeding and moving on its own.

 

2. I also need to reorient all the pictures I take because it saves them sideways.

 

3. The phone has kinda frozen a couple of times. Where the screen seems to show a mixtures of elements from the screen it was on and the screen it should be displaying. 

 

Since all these things are happening so soon I'm wondering if others are having issues too?

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2735 Posts

02-11-2016

US

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  • Message 2 of 3

Re:Screen color bleeding, photos with incorrect orientation, occasional freeze

2020-08-04, 20:46 PM

@ MarianaQP wrote:
 

 

Is anyone else having any of these issues or did I get a defective phone? 

 

1. TodayToday my screen started acting up. Along the right edge there the color seems to be bleeding and moving on its own.

 

2. I also need to reorient all the pictures I take because it saves them sideways.

 

3. The phone has kinda frozen a couple of times. Where the screen seems to show a mixtures of elements from the screen it was on and the screen it should be displaying. 

 

Since all these things are happening so soon I'm wondering if others are having issues too?

 

I would like to start off by apologizing for the issues you're having with your device. I've not seen points 2 or 3, but at this point, I'm more concerned about the screen bleeding. I'm going to have someone reach out to you to get your device swapped out.

 

-Tom



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11 Posts

08-04-2020

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Re:Screen color bleeding, photos with incorrect orientation, occasional freeze

2020-08-04, 22:21 PM

I got my phone on the first and today it started malfunctioning like the subject says. I read that the Edge plus has the same issues and there was a software fix? If not can I have a replacement? Got it from Amazon. Really like it while it was working fine. Thanks, Ike

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