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4 Posts

05-14-2021

Canada

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Re:Screen issue

2021-05-14, 19:54 PM

My edge+ also have the similar issue of screen getting purple pixel and parts of the screen having black pixel, which I realized that it happen when the device temp going up. It also turn purple when direct sunlight shine on the screen even when I increase the brightness to 100%. For now what I've done is put it in the fridge to let it cool. Is there any new screen can be replace yet?

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20124 Posts

02-03-2016

United States of America

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Re:Screen issue

2021-05-17, 18:23 PM

@ Samuel.W wrote:

My edge+ also have the similar issue of screen getting purple pixel and parts of the screen having black pixel, which I realized that it happen when the device temp going up. It also turn purple when direct sunlight shine on the screen even when I increase the brightness to 100%. For now what I' done is put it in the fridge to let it cool. Is there any new screen can be replace yet?

 

Hi.

 

So sorry for this issue and my delayed response -- was out last Friday and missed this.

 

We will certainly take care of this. I will alert our Canada escalation team right away.

 

Again, apologies.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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4 Posts

05-14-2021

Canada

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Re:Screen issue

2021-05-25, 16:24 PM

It's been a week since I send the info to Becky that she requested and I havent get any reply. Is this normal?

 

Thanks

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20124 Posts

02-03-2016

United States of America

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Re:Screen issue

2021-05-26, 15:08 PM

@ Samuel.W wrote:

It' been a week since I send the info to Becky that she requested and I havent get any reply. Is this normal?

 

Thanks

 

Hi.

 

Wow, so sorry. We're contacting the Canada team to see what went wrong.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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7 Posts

01-14-2019

Germany

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  • Message 1205 of 1241

Re:Screen issue

2021-05-26, 15:37 PM

Hi I just bought my edge+ about 2 weeks ago from a retailer on Amazon in Germany. I have been using this phone through out my days so far and nothing happened up until 2 days ago. I started seeing this green hue on the top left and the bottom right side, now I am also starting to see the purple spots. In the picture you can see the purple spots

At this point I don't know what to do, but look at my almost 700 euros (others paid the full price) phone break down slowly. Is this it? Or is the there support for this issue 

IMG-20210527-WA0006.jpg
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20124 Posts

02-03-2016

United States of America

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Re:Screen issue

2021-05-27, 14:26 PM

@ Samuel.W wrote:

It' been a week since I send the info to Becky that she requested and I havent get any reply. Is this normal?

 

Thanks

 

Hi again.

 

We checked with the team in Canada. They tried to call you and sent emails. They have gone ahead and sent you a repair order - please check your email.

 

Let me know if we've still got a disconnect.

 

Regards,

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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20124 Posts

02-03-2016

United States of America

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Re:Screen issue

2021-05-27, 14:28 PM

@ Amaniel1 wrote:

Hi I just bought my edge+ about 2 weeks ago from a retailer on Amazon in Germany. I have been using this phone through out my days so far and nothing happened up until 2 days ago. I started seeing this green hue on the top left and the bottom right side, now I am also starting to see the purple spots. In the picture you can see the purple spots

At this point I don' know what to do, but look at my almost 700 euros (others paid the full price) phone break down slowly. Is this it? Or is the there support for this issue 

 

Hi.

 

Very sorry for this -- it does appear to be the same issue we're addressing on this thread. So, yes, we will certainly provide support.

 

I will ask our colleagues in your region to help resolve this. Again, my apologies.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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226 Posts

04-03-2018

United Kingdom of Great Britain and Northern Ireland

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  • Message 1208 of 1241

Re:Screen issue

2021-05-27, 15:05 PM

@ Amaniel1 wrote:

Hi I just bought my edge+ about 2 weeks ago from a retailer on Amazon in Germany. I have been using this phone through out my days so far and nothing happened up until 2 days ago. I started seeing this green hue on the top left and the bottom right side, now I am also starting to see the purple spots. In the picture you can see the purple spots

At this point I don' know what to do, but look at my almost 700 euros (others paid the full price) phone break down slowly. Is this it? Or is the there support for this issue 

 

Hi Amaniel. We are very sorry to hear this and would like to offer you a repair in our service centre in Germany. In order to arrange it, could you send me a DM with the following information?:

 

-Full name.

-Email address.

-Full postal address.

-Phone number.

-IMEI number of your device.

-Proof of purchase (if possible)

 

Kind regards, 

 

Sara

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4 Posts

05-14-2021

Canada

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  • Message 1209 of 1241

Re:Screen issue

2021-05-27, 15:07 PM

Oh I did get a call but it show as "suspicious spam call", therefore I didnt pick up the call. But yea I got the email.

 

Thanks

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7 Posts

01-14-2019

Germany

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  • Message 1210 of 1241

Re:Screen issue

2021-05-27, 15:40 PM

I talked to the shop I bought this phone from and they said, I should send it in and they will then see what can be done. 

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