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418 Posts

08-30-2018

United States of America

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  • Posts: 418
  • Registered: ‎08-30-2018
  • Location: United States of America
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  • Message 1251 of 1257

Re:Screen issue

2021-10-20, 13:14 PM

@ Sara12012 wrote:

Hello,

 

I got my phone in July brand new/unlocked, and a few weeks ago I started to get these strange grey marks on the edges of the screen. At first I thought it was dead pixels, but then noticed it was only intermittent and would disappear once I charged my phone or turned off the screen for a while, plus it didn't show up in all apps. And unlike dead pixels, it's more like shadows overtop of the other colours, not completely black permanent dead zones.

 

Before long it started to get worse, with purple and green stripes and shading, and large grey (or even black, when I use Dark Mode) splotches on the screen, which move around when you use the screen and the colours shift and "bleed." I've never dropped the phone, have it in a standard case, and always update the software.

 

Googling brought me to this forum, and judging by the first few pages of replies, I believe I have the exact same issue as others. I'd really like to know what options I have, since the phone is fast becoming unusable. This was my first ever Moto, and I really like it and am very disappointed it's having such a major issue after such a short time of ownership.

 

if there's a fix (whether hardware, software, or both) that'll repair it, then I'd really appreciate help to get this done ASAP, whether via repair or replacement. But it seems from other people's posts right above this from only a few days ago, that this may still be happening even on brand new units? If so (i.e. there's not a consistently reliable fix), then I'd like to ask about a refund or exchange for a different model.

 

Thanks, hope to hear from someone soon,

Sara

 

PS - I attached photos as the issue doesn't show on screenshots. I also could send videos that better show the extent of the shading, and how it's especially bad when scrolling (the forum wouldn't let me attach them). Thx!

 

Edits - clarify, shorten, add photos

 

Hello,

 

I'm sorry to see this is occurring, this device will need to be repaired.  I would be happy to help you, I've sent you a private message, please take a look when you have a moment.

 

Best regards,

Becky



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2 Posts

11-24-2021

Ireland

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  • Location: Ireland
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  • Message 1252 of 1257

Re:Screen issue

2021-11-24, 17:01 PM

Hi,

 

Have an Edge+ a few weeks and have Ghosting and the green screen issue.

 

Can admin pm me how to solve it?

 

I need the phone for work so cant send it away without a replacement.

 

Based in Ireland

 

Thanks

 

 

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1 Posts

11-25-2021

Canada

2 Signins

10 Page Views

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  • Registered: ‎11-25-2021
  • Location: Canada
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  • Message 1253 of 1257

Screen issues

2021-11-25, 5:17 AM

Where can I get help? I bought this phone last June 15. And now it's beginning to show discoloration and mapping on screen. I love this phone. Please help. Thanks.

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2 Posts

11-24-2021

Ireland

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  • Location: Ireland
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  • Message 1254 of 1257

Re:Screen issues

2021-11-25, 10:34 AM

Same here,

 

Based in Ireland

 

 

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1580 Posts

02-18-2019

United States of America

158 Signins

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  • Message 1255 of 1257

Re:Screen issues

2021-11-25, 17:16 PM

@ 130176 wrote:

Where can I get help? I bought this phone last June 15. And now it's beginning to show discoloration and mapping on screen. I love this phone. Please help. Thanks.

 

Hi @ 130176 / @Brightkane ,

 

Thanks for reaching out about this. I'm sorry to hear about what's happening to your phone. I will try my best to help. Please share a few more details.

  • When did it start?
  • Can you recall what you were doing on the phone prior to this?
  • Have you tried restarting the phone?
  • Did you also check if the software is up-to-date?
  • Can you also share the troubleshooting steps you've tried, if any?

I also merged your posts to the existing topic in the community. Please do not start new threads with existing thread/s on the same topic. It causes clutter on the site and makes it harder for us to follow an issue. 

 

Regards,
Mary
Motorola Support



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1 Posts

12-02-2021

Canada

3 Signins

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  • Message 1256 of 1257

Re:Screen issue

2021-12-02, 3:43 AM

Hi, Having some problems in Canada.

I was outside in -2ish weather, working in the yard, phone in front pocket of winter jacket. Came inside, and was on Instagram when I first saw the flashes. Son and I were looking at an advertisment for a horribly marked up toy (that he's bought in the past for way less) and my first thought was hack!  I've been HACKED!

but- it didn't take too long for the flickers to turn bright white and green (mostly green) sometimes opaque mostly - so you can't or barely can see the content underneath - this area covers all of the area the keyboard would, when texting, or searching.   Sometimes now it disappears momentarily - where only a green line appears at the top of where the keyboard would be. quick flashes.

 

I've had the phone since mid april, and have LOVED it, so it makes me really sad they are having problems.

It's an Edge+ 

hardware ver pvt2

Model XT2061-3

Android 11

August 1st 2021 Security update

August 1st 2021 Play system update

 

Can you guide me in the next steps please? 

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1580 Posts

02-18-2019

United States of America

158 Signins

15392 Page Views

  • Posts: 1580
  • Registered: ‎02-18-2019
  • Location: United States of America
  • Views: 15392
  • Message 1257 of 1257

Re:Screen issue

2021-12-02, 19:44 PM

@ SorenT wrote:

Hi, Having some problems in Canada.

I was outside in -2ish weather, working in the yard, phone in front pocket of winter jacket. Came inside, and was on Instagram when I first saw the flashes. Son and I were looking at an advertisment for a horribly marked up toy (that he's bought in the past for way less) and my first thought was hack!  I've been HACKED!

but- it didn't take too long for the flickers to turn bright white and green (mostly green) sometimes opaque mostly - so you can't or barely can see the content underneath - this area covers all of the area the keyboard would, when texting, or searching.   Sometimes now it disappears momentarily - where only a green line appears at the top of where the keyboard would be. quick flashes.

 

I've had the phone since mid april, and have LOVED it, so it makes me really sad they are having problems.

It's an Edge+ 

hardware ver pvt2

Model XT2061-3

Android 11

August 1st 2021 Security update

August 1st 2021 Play system update

 

Can you guide me in the next steps please? 

 

Hi  @ SorenT ,

 

Welcome to Motorola Forums! I'm sorry that this is happening. Let's see what we can do.

 

Is the software updated to the latest version? You can check this in Settings > System updates > Check for new software update. Let me know.

 

Regards,
Mary
Motorola Support



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