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19088 Posts

02-03-2016

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Re:Screen issue

2020-08-03, 14:13 PM

@ Vote4missy wrote:
 

So my wife has had the screen issues on all the edge + phones she has received. She is now on her 3rd replacement and the screen is doing the exact same thing the previous 3 units did. I have attached photos. All of the devices have done this to her.

 

Hi.

 

So sorry for this. Let me have an agent reach out via PM on this forum. We may have a solution for you.

 

Regards,

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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19088 Posts

02-03-2016

US

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  • Posts: 19088
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Re:Screen issue

2020-08-03, 14:28 PM

@ lvdeep wrote:
 

 

Chiming in from Canada (Vancouver), I have the same issue as well (smudging from sides that goes away when phone is not in use, but comes back fast), I'm with Rogers (Fido), but the store doesnt seem to have an idea about this issue. Should I wait for the next software update and hope that it will fix it? I really love the phone.

 

Hi.

 

Sorry for this problem. We're working on getting new units into Canada. Let me see what I can find out.

 

Would you please change your country here on the forums to CA? That will make it easier to find you to give an update.

 

Thanks!

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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5 Posts

08-01-2020

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Re:Screen issue

2020-08-03, 14:50 PM

Thanks Matt, much appreciated. I didn't realize my location was not set to CA. Changed. Waiting anxiously for a resolve.

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5 Posts

08-01-2020

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Re:Screen issue

2020-08-03, 14:50 PM
Thanks Matt, much appreciated. I didn't realize my location was not set to CA. Changed. Waiting anxiously for a resolve.
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5 Posts

07-07-2020

US

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Re:Screen issue

2020-08-03, 15:58 PM
I also am having green tint on my phone. How can I get a replacement?
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2 Posts

08-03-2020

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Re:Screen issue

2020-08-03, 16:48 PM

About to sell my Pixel 4 XL for a change to the Edge+, so doing a bit of homework prior to swapping....how widespread is this screen issue?  Should I wait another month or so before getting it?

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4 Posts

07-31-2020

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Re:Screen issue

2020-08-03, 20:33 PM

still no contact from any agent PM or otherwise

i just wish someone would let me know something

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4 Posts

07-31-2020

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Re:Screen issue

2020-08-03, 20:38 PM
i think that would be a bad decision friend...id stick with the google phone for quite some time
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31 Posts

07-26-2020

CA

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Re:Screen issue

2020-08-03, 20:43 PM

I would wait a bit to see if everything is resolved. 

 

Also, when was everyone's phone manufactured? Maybe we can start collecting data ourselves to see if it affects a certain batch made from a certain time period.

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26 Posts

06-16-2014

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Re:Screen issue

2020-08-03, 20:46 PM
I would wait. They are sending new phone which they made some internal hardware changes. I just got mine today and I actually have hope this phone will have no problems. It's actually a really good phone if the problems are fix.
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