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47 Posts

08-12-2018

Brazil

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  • Message 1 of 9

Widevine L3 after receiving Android 11 Edge Plus

2021-04-01, 0:13 AM
Hello, my Motorola fell to DRM keys after updating it to android 11. I want a solution for this, because before that it was on the L1 and my device does not have an unlocked bootloader or root. If it is not a solution I want to get my device or my money back.
Screenshot_20210331-210923.png Screenshot_20210331-210956.png
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19826 Posts

02-03-2016

United States of America

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  • Message 2 of 9

Re:Widevine L3 after receiving Android 11 Edge Plus

2021-04-01, 14:14 PM

@ hehk1234 wrote:

Hello, my Motorola fell to DRM keys after updating it to android 11. I want a solution for this, because before that it was on the L1 and my device does not have an unlocked bootloader or root. If it is not a solution I want to get my device or my money back.

 

Hi.

 

Thanks -- we've seen this reported as well. I'm waiting to hear from the product team and I'll update you when I have something to share.

 

Very sorry for this issue.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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47 Posts

08-12-2018

Brazil

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Re:Widevine L3 after receiving Android 11 Edge Plus

2021-04-01, 15:02 PM

So is not necessary to send it on recall center ?

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19826 Posts

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Re:Widevine L3 after receiving Android 11 Edge Plus

2021-04-01, 17:02 PM

@ hehk1234 wrote:

So is not necessary to send it on recall center ?

 

Can you give me a day or two to get some feedback on this? 

 

If you would like to submit it for repair, that's certainly one option.

 

Regards,

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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47 Posts

08-12-2018

Brazil

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  • Posts: 47
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  • Message 5 of 9

Re:Widevine L3 after receiving Android 11 Edge Plus

2021-04-01, 18:49 PM

hello, all right I wait for the answer. I believe that this problem can be reversible. Asus was facing the same problem with some cases of widevine falling to L3 on the zenfone 7, they released an update and managed to revert (just look at their forum). I do not wish to activate the guarantee for now, I hope that the development team will be able to revert this, after all it will be a lot of damage for Motorola / Lenovo to be recalling these affected devices and an update can solve it. Detail, never unlock the bootloader of my device, the problem only appeared after this update of android 11.

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19826 Posts

02-03-2016

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  • Message 6 of 9

Re:Widevine L3 after receiving Android 11 Edge Plus

2021-04-02, 15:22 PM

@ hehk1234 wrote:

hello, all right I wait for the answer. I believe that this problem can be reversible. Asus was facing the same problem with some cases of widevine falling to L3 on the zenfone 7, they released an update and managed to revert (just look at their forum). I do not wish to activate the guarantee for now, I hope that the development team will be able to revert this, after all it will be a lot of damage for Motorola / Lenovo to be recalling these affected devices and an update can solve it. Detail, never unlock the bootloader of my device, the problem only appeared after this update of android 11.

 

Hi.

 

Thanks for your patience. I think we have a solution for you, but unfortunately, it's a holiday today in Brazil. We will get this addressed next week though. 

 

Regards,

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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47 Posts

08-12-2018

Brazil

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  • Posts: 47
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  • Message 7 of 9

Re:Widevine L3 after receiving Android 11 Edge Plus

2021-04-02, 15:44 PM

right, would i have to take him on technical assistance?

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19826 Posts

02-03-2016

United States of America

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Re:Widevine L3 after receiving Android 11 Edge Plus

2021-04-07, 15:26 PM

@ hehk1234 wrote:

right, would i have to take him on technical assistance?

 

Hi.

 

Please email your contact information to supportforums@motorola.com, and we can help. Thanks for your patience!

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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80 Posts

06-12-2020

Hungary

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  • Message 9 of 9

Re:Widevine L3 after receiving Android 11 Edge Plus

2021-04-07, 21:54 PM

I do hope we, whom got downgraded way sooner like more than half a year ago, also will get that fix. 

Not just the units sold in brazil.

As to our topics, there were no fixes mentioned.

But since "https://9to5google.com/2021/04/06/pixel-widevine-l3/" the google pixel devices are also having this issue.

So do not worry too much, google will fix this for the motopixl.

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