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33 Posts

11-13-2015

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Camera Switches My Save Settings

2021-09-13, 19:19 PM

Every once in a while, the Moto Camera app will switch its save settings from SD card to Phone storage. & I won't even notice the switch happened until I check my gallery & see 2 Camera folders, the target one on SD card & my most recently taken pics in a folder on Phone storage. I move those pics to the SD card folder & manually change the storage setting back to SD card, but this issue crops up again (at least 3 times now).

 

Please fix.

 

Moto Camera Version: 8.0.60.67

 

Moto One 5G Ace: North America Retail, Android 10.

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78 Posts

12-11-2015

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Re:Camera Switches My Save Settings

2021-09-14, 16:07 PM

I have had this happen a few times on My 5G Ace and on my Motorola One Action (the phone Motorola refuses to upgrade to Android 11). I seldom use my camera so fortunately I don't have too many pictures to move from phone storage back to the SD card. I've also seen it happen on my friend's 5G Ace.

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6856 Posts

02-11-2016

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Re:Camera Switches My Save Settings

2021-09-14, 21:33 PM

@ pother wrote:

Every once in a while, the Moto Camera app will switch its save settings from SD card to Phone storage. & I won't even notice the switch happened until I check my gallery & see 2 Camera folders, the target one on SD card & my most recently taken pics in a folder on Phone storage. I move those pics to the SD card folder & manually change the storage setting back to SD card, but this issue crops up again (at least 3 times now).

 

Please fix.

 

Moto Camera Version: 8.0.60.67

 

Moto One 5G Ace: North America Retail, Android 10.

 

Hi there. This is quite strange. I'll have to try and duplicate this. I'll be honest, I always keep my phones set to internal storage as it's quicker to save the photos and videos. Saving to SD card is a bit slower to save. That being said, I'll throw an SD card back in mine and try to duplicate it. @pother and @Greg_Dodd how many times has this happened on your devices? How long did it stay before it switched back to internal?

 

Let me know.

Tom



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33 Posts

11-13-2015

United States of America

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  • Message 4 of 18

Re:Camera Switches My Save Settings

2021-09-15, 6:00 AM

This issue has happened at least 3 times on my phone. The pics I first noticed appearing erroneously on Internal are dated AUG 29th. I don't go into Camera Settings often, but the UI seemed new when I switched my Save settings back to SD card.

 

It's hard to say how long it stayed that way, maybe a week passed when other pics appeared on Internal. & then again on SEP 13. It seems to happen randomly. I set up my phone in APR, but I hadn't noticed this issue until AUG.

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78 Posts

12-11-2015

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Re:Camera Switches My Save Settings

2021-09-15, 15:50 PM

It has not happened that often. Approximately 5 times including both phones over a 2 year period. SD cards in both phones are SanDisk.

 

 

 

 

 

 

 

 

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6856 Posts

02-11-2016

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Re:Camera Switches My Save Settings

2021-09-15, 20:17 PM

Interesting that it seems relatively random. I'd be curious if it happens after taking updates to the camera application from the Playstore. The next time it happens try to take notice of any updates you might have done. If possible. The fact you mentioned the UI had changed would point to the app getting an update. It's possible that that update set it back to internal. I'll keep testing on mine to see if I see the switch on mine too. I'll let you know if it does.

 

Keep me update

 

Thanks,

Tom



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78 Posts

12-11-2015

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Re:Camera Switches My Save Settings

2021-09-15, 20:58 PM

I think you are on the right track Tom. If I recall that's when I noticed it after a batch of updates. I don't know if the camera was one of the updates but probably. I'll keep an eye out.

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66 Posts

10-12-2012

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Re:Camera Switches My Save Settings

2021-09-15, 21:06 PM

For the first time my phone gave me a message about removing a pic from my SD card when I had taken a pic and looked at it on google photos. Funny thing is I don't have a SD card. 

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6856 Posts

02-11-2016

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  • Message 9 of 18

Re:Camera Switches My Save Settings

2021-09-16, 22:37 PM

@ RhondaF wrote:

For the first time my phone gave me a message about removing a pic from my SD card when I had taken a pic and looked at it on google photos. Funny thing is I don't have a SD card. 

 

Odd it would say SD card if you don't have an SD Card. Do you have Google photos set to backup your photos automatically? Did you possibly grab a screenshot of the message you saw?

 

-Tom



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66 Posts

10-12-2012

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  • Message 10 of 18

Re:Camera Switches My Save Settings

2021-09-17, 7:13 AM

I do have my photos automatically upload to Google. I didn't get a screenshot, but if it happens again I'll try to get one.

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