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6004 Posts

02-11-2016

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  • Message 21 of 24

Re:Has the 5G Ace Received a System Update Since Jan 1, 2021?

2021-07-16, 20:41 PM

I apologize for the delay. I spoke to some people on my end and they are working to get a new update out to you all as quickly as possible. There were some delays as they had to get some other (non-security) patches tested and into this next update. I apologize for the inconvenience. If you make sure your forum profile is updated with the current IMEI from your device, I'll see if I can get it out to you as soon as it's available.

 

Thanks,

Tom

 

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943



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15 Posts

07-11-2021

United States of America

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  • Message 22 of 24

Re:Has the 5G Ace Received a System Update Since Jan 1, 2021?

2021-07-16, 21:29 PM

I don't know if this has been mentioned elsewhere, but I use the LMSA PC app to check for updates. I wasn't getting anything when I checked for updates OTA on my phone, but LMSA pushed it right away.

 

Cate

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5 Posts

05-24-2021

United States of America

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  • Message 23 of 24

Re:Has the 5G Ace Received a System Update Since Jan 1, 2021?

2021-07-18, 13:50 PM

I agree, the update issue seems to be mainly hitting people who have the GSM Unlocked retail version.

 

Mine is from Amazon, still stuck in March, my carrier is Walmart Family Mobile using a T-Mobile sim, though Walmart Family Mobile GSM Locked phones are Trac-Phone, however all customer service calls I get are from Verizon claiming to be Family Mobile.

 

But when I called Family Mobile, they told me to stick the Walmart Family Mobile T-Mobile sim into my phone.

 

However I had to manually update my Google Play System Update from a 3rd party APK website (the Official Motorola OTA last update was Feb. 2021), I am currently on June 2021 from an APK drop outside my carrier and outside Motorola.. this has solved quite a few issues I was having with Google Play for app updates. I wish Motorola was on the ball like 3rd party individuals who drop APKs.

 

The Security Updates are still stuck in March 2021 OTA version; however, Motorola website lists the July 2021 security update (see my previous post in this thread for the Motorola web page screenshot) which should have been pushed out to every phone by now.

 

My IMEI number is attached to my account, and I would appreciate both the Google Play Services as well as the Security Update and/or Android 11 (Motorola is pushing out world wide on various models) ASAP please.

 

Edit: The following post shows my screenshot for the Security Update status on my phone.

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5 Posts

05-24-2021

United States of America

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  • Message 24 of 24

Re:Has the 5G Ace Received a System Update Since Jan 1, 2021?

2021-07-18, 13:55 PM

Had trouble posting screen shot, so this is in addition to my previous post.

Screenshot_20210718-084847-868.png
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