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36 Posts

11-13-2015

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  • Message 31 of 52

Re:Has the 5G Ace Received a System Update Since Jan 1, 2021?

2021-08-21, 15:15 PM
I finally got an update notification. My phone is now on the June 1 security patch. 👍
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38 Posts

08-30-2020

United States of America

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  • Message 32 of 52

Re:Has the 5G Ace Received a System Update Since Jan 1, 2021?

2021-08-21, 16:47 PM

Thank you.  I couldn't figure out what it was so I erased the phone.  So far that seems to have fixed the lag I was getting.

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71 Posts

10-12-2012

United States of America

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  • Message 33 of 52

Re:Has the 5G Ace Received a System Update Since Jan 1, 2021?

2021-09-03, 0:35 AM

Is there a Security Update available newer than June?  I noticed my phone shows the System Update icon as Red when I go to System/Security so I was thinking it must be about ready.  It had been green.  

 

Thanks!

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6998 Posts

02-11-2016

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  • Message 34 of 52

Re:Has the 5G Ace Received a System Update Since Jan 1, 2021?

2021-09-03, 19:25 PM

@ RhondaF wrote:

Is there a Security Update available newer than June?  I noticed my phone shows the System Update icon as Red when I go to System/Security so I was thinking it must be about ready.  It had been green.  

 

Thanks!

 

Hello and thanks for posting. The last update we released had the June security level. We're working to get new updates out to eligible devices as quickly as possible. I apologize for the delays and any issues it might have caused you.

 

Thanks,

Tom



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6 Posts

05-24-2021

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  • Message 35 of 52

Re:Has the 5G Ace Received a System Update Since Jan 1, 2021?

2021-09-03, 20:00 PM

Well the June update just turned red (out of date) in my phone.. It is Sept 1 time for the September security updates to be pushed out .. this is for both the Android Security Update and the Google Play Service Security update.

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71 Posts

10-12-2012

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  • Message 36 of 52

Re:Has the 5G Ace Received a System Update Since Jan 1, 2021?

2021-09-03, 20:01 PM

I received the Google Play System update for August, but not the security update. 

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5 Posts

07-10-2021

United States of America

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  • Message 37 of 52

Re:Has the 5G Ace Received a System Update Since Jan 1, 2021?

2021-09-03, 20:51 PM

It's very apparent to me that this will be an ongoing problem for the life of this phone. Which renders it not usable for anyone that needs to keep security patches up to date for Mobile Device Management with their employer. That being said, I think it's fair to offer a refund for those of us stuck with an unusable phone. Agreed? How can I return this phone?

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170 Posts

02-24-2020

United States of America

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  • Message 38 of 52

Re:Has the 5G Ace Received a System Update Since Jan 1, 2021?

2021-09-17, 16:35 PM

The latest is -95

Now there's a million dollars question: when will R ROM come out?

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6998 Posts

02-11-2016

United States of America

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  • Message 39 of 52

Re:Has the 5G Ace Received a System Update Since Jan 1, 2021?

2021-09-20, 21:15 PM

@ Defekticon wrote:

It's very apparent to me that this will be an ongoing problem for the life of this phone. Which renders it not usable for anyone that needs to keep security patches up to date for Mobile Device Management with their employer. That being said, I think it's fair to offer a refund for those of us stuck with an unusable phone. Agreed? How can I return this phone?

 

I'm sorry you feel this way. We try to stay within 90-days for our security updates (which is what is required by Google). Now, Do we sometimes get updates out faster than that? Yes. Are there times where issues come up and it's delayed? Yes, that's true too. What is the requirement for security patches on your employer's MDM? Please let me know, I want to make sure I escalate your concerns properly.

 

Thanks

Tom



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5 Posts

07-10-2021

United States of America

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  • Message 40 of 52

Re:Has the 5G Ace Received a System Update Since Jan 1, 2021?

2021-09-21, 18:31 PM

90 day rolling update expectation. So my phone is continuously out of date right now and not able to use work profiles. When I first bought my phone I ended up able to use work email for about 7 days before the 90 day period expired and I was in violation of the MDM policy. The retail ROM line seems to be continuously behind that of the Cellular provider branded releases as anecdotally mentioned by some of the t-mo folks here in this thread. Other mobile manufactures commit to 30 day rolling update to their flagship devices which I understand is time consuming to validate. That said, I had the expectation that I would receive security updates in a timely enough fashion to be able to use a work profile when I selected this particular phone.

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