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1 Posts

11-24-2021

Germany

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Android 11 Update created problems

2021-11-24, 1:55 AM

I can no longer use WhatsApp properly after the recent update to Android 11.

Whatsapp is unable to back up messages.

The camera fails.

It can't set up the recorder.
Photos can't be sent.


Reinstalling WhatsApp didn't help.
Cache has been deleted already.

Whatsapp has all the necessary security clearances to access cam & storage.

Please advise.

[Edit] I have a Motorola One Action, in case the location where I posted this didn't make this clear.

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5991 Posts

10-05-2016

United States of America

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Re:Android 11 Update created problems

2021-11-24, 14:17 PM

Hi @ Khadgar42,

 

 I know how it feels when the apps that I usually use are not working. Let me go ahead and assist you. We found a workaround from another thread as this is also happening to different brands of phones.

  1. Rename WhatsApp folder on internal storage (ex. whatsapp2 or whatever you want)
  2. Restart your WhatApp app
  3. Try to take a picture so we could check if there will be another WhatsApp folder that will be created.
  4. If there is, try to copy the files from the old WhatsApp folder to the new Whatsapp folder that was created and see if that would help.

Let us know how it goes.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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