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11 Posts

01-06-2021

India

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Moto one action restarts abruptly

2021-03-04, 15:06 PM

@Mark_Lenovo @MotorolaTom @MattForumsMngr 

My Moto one action restarts while connected with Bluetooth headset.

Generally happens when answered a call, call gets connected but cannot hear anything from the other end and restarts.

 

Unable to attach bug report in .zip format

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19826 Posts

02-03-2016

United States of America

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  • Message 2 of 6

Re:Moto one action restarts abruptly

2021-03-05, 16:03 PM

@ Hellboy-X wrote:

@Mark_Lenovo @MotorolaTom @MattForumsMngr 

My Moto one action restarts while connected with Bluetooth headset.

Generally happens when answered a call, call gets connected but cannot hear anything from the other end and restarts.

 

Unable to attach bug report in .zip format

 

Hi.

 

@ Hellboy-X wrote:

@Mark_Lenovo @MotorolaTom @MattForumsMngr 

My Moto one action restarts while connected with Bluetooth headset.

Generally happens when answered a call, call gets connected but cannot hear anything from the other end and restarts.

 

Unable to attach bug report in .zip format

 

Hi.

 

Sorry to hear you're having issues. 

 

Great that you have a bug report. We'll certainly have a look.

  • Please upload the bug report to your personal Google Drive and share the link to the bug report via an email to supportforums@motorola.com. Make sure we have permission to access the report.
  • Include a note/link in the email referring to this post so we know what it refers to.
  • Please provide observations of what you saw happen right before the bug report was taken.
  • Please indicate the time that you observed the behavior in local time.
  • Also include the make and model of the headset.

Also, please update your profile with current phone, carrier and serial number -- this will help me investigate.

Regards,

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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11 Posts

01-06-2021

India

22 Signins

105 Page Views

  • Posts: 11
  • Registered: ‎01-06-2021
  • Location: India
  • Views: 105
  • Message 3 of 6

Re:Moto one action restarts abruptly

2021-03-15, 5:27 AM

Hi,

@Mark_Lenovo @MotorolaTom @MattForumsMngr 

I have shared couple of bug reports to supportforums@motorola.com

These are generated for two issues:

1. Video gets stuck/frozen during carrier video call 

2. Phone restarts abruptly while connected to Bluetooth headset. 

 

Please investigate. 

 

 

 

 

 

 

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19826 Posts

02-03-2016

United States of America

2500 Signins

62923 Page Views

  • Posts: 19826
  • Registered: ‎02-03-2016
  • Location: United States of America
  • Views: 62923
  • Message 4 of 6

Re:Moto one action restarts abruptly

2021-03-15, 18:34 PM

@ Hellboy-X wrote:

Hi,

@Mark_Lenovo @MotorolaTom @MattForumsMngr 

I have shared couple of bug reports to supportforums@motorola.com

These are generated for two issues:

1. Video gets stuck/frozen during carrier video call 

2. Phone restarts abruptly while connected to Bluetooth headset. 

 

Please investigate. 

 

 

 

 

 

 

 

Hi.

 

We'll take a look, thanks.

 

You happen to know if the Bluetooth snoop was turned on for these bug reports?

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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11 Posts

01-06-2021

India

22 Signins

105 Page Views

  • Posts: 11
  • Registered: ‎01-06-2021
  • Location: India
  • Views: 105
  • Message 5 of 6

Re:Moto one action restarts abruptly

2021-03-16, 6:09 AM

Hi,

Bluetooth snoop was not turned on..

I'll generate a bug log again and share with you..

Mean time please look into "Video gets frozen during operator video calls" bug report.

 

Regards,

-Guru

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11 Posts

01-06-2021

India

22 Signins

105 Page Views

  • Posts: 11
  • Registered: ‎01-06-2021
  • Location: India
  • Views: 105
  • Message 6 of 6

Re:Moto one action restarts abruptly

2021-04-06, 5:44 AM

 

Hi,

@Mark_Lenovo  @MotorolaTom  @MattForumsMngr 

 

I have mailed bug report to "supportforums@motorola.com"

 

I am using my Moto one action connected to Samsung level U Bluetooth headset.
I could not hear anything on answering a call, so I turned on device speaker and completed the call.
Phone turned off immediately on call disconnection and it showed an error message:
"Device failed verification, restarts in 5 seconds"
I could not capture error message as screenshot was disabled, it looked like a command prompt screen. 
 
Please look into the issue and let me know the resolution.
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