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05-24-2017

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Motorola One Action

2019-11-27, 19:35 PM

Just opened and started up Motorola One Action(XT2013-4)

Noticed small black dot on screen, upper left, first thought how great, a notification light:)

Not to be. Just a black dot!!!

 

Am waiting to hear back from Motorola Customer Service, used to be chat agents could actually ok return, or give advise, either Holidays, or those days are over.

Also, no issue activating on VZW, but had about half signaL than my wife's Z3, sitting side by side.

 

Any ideas?

 

Many thanks

Bob

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17493 Posts

02-03-2016

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Re: Motorola One Action

2019-12-02, 16:25 PM

 wrote:

Just opened and started up Motorola One Action(XT2013-4)

Noticed small black dot on screen, upper left, first thought how great, a notification light:)

Not to be. Just a black dot!!!

 

Am waiting to hear back from Motorola Customer Service, used to be chat agents could actually ok return, or give advise, either Holidays, or those days are over.

Also, no issue activating on VZW, but had about half signaL than my wife's Z3, sitting side by side.

 

Any ideas?

 

Many thanks

Bob


Hi.

 

If it's about the size of a pea, it's the front-facing camera.

 

Let me know if this isn't what you're talking about. Easy to check - take a selfie and put your finger over it.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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9 Posts

05-24-2017

US

12 Signins

77 Page Views

  • Posts: 9
  • Registered: ‎05-24-2017
  • Location: US
  • Views: 77
  • Message 3 of 6

Re: Motorola One Action

2019-12-02, 16:38 PM

It was, moto customer service had me return, new one on order

 

Know better next time

Thanks

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17493 Posts

02-03-2016

US

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  • Posts: 17493
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  • Message 4 of 6

Re: Motorola One Action

2019-12-03, 15:19 PM

 wrote:

It was, moto customer service had me return, new one on order

 

Know better next time

Thanks


Whoa. The customer service team had you return it because they were unable to tell you that it was the camera?

 

Sheesh...

 

Or did I misunderstand?

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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9 Posts

05-24-2017

US

12 Signins

77 Page Views

  • Posts: 9
  • Registered: ‎05-24-2017
  • Location: US
  • Views: 77
  • Message 5 of 6

Re: Motorola One Action

2019-12-03, 16:00 PM

You heard correct, Matt. Even had remote control of phone

 

Think I will just buy elsewhere, customer support nil to none, unfortunately

 

Bob

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9 Posts

05-24-2017

US

12 Signins

77 Page Views

  • Posts: 9
  • Registered: ‎05-24-2017
  • Location: US
  • Views: 77
  • Message 6 of 6

Re: Motorola One Action

2019-12-03, 16:01 PM
correct, they even had remote control of my phone. Going elsewhere, I think
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