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10-09-2019

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Motorola one action GPS not working

2019-10-09, 13:44 PM

 My new Motorola one action GPS doesn't work. Only works with WiFi or network. Moto help test failed every time and points me to the forum.

 

I have an XT2013-2 with PVT hardware spec

 

 

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17485 Posts

02-03-2016

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Re: Motorola one action GPS not working

2019-10-09, 15:29 PM

 wrote:

 My new Motorola one action GPS doesn't work. Only works with WiFi or network. Moto help test failed every time and points me to the forum.

 

I have an XT2013-2 with PVT hardware spec

 

 


Hi.

 

As a general rule, GPS works much better with Wifi or Network, but it should work to some degree.

 

How are you determining that it's not working? If you have no wifi or data and open Maps, what do you see? Can you post a screenshot?

 

If you go into Settings > Device Help > Device diagnosis > Hardware test > GPS, what do you see? (Make sure that you are in an open, outdoor area.)

 

Thanks,

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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2 Posts

10-09-2019

GB

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Re: Motorola one action GPS not working

2019-10-10, 0:05 AM

I found a fix to clear cache in Google maps. I did this and now there are 4 satellites connected and the location is accurate.

0 person found this solution to be helpful.

This helped me too

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2 Posts

10-17-2019

DE

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Re: Motorola one action GPS not working

2019-10-17, 18:11 PM

Hi Matt,

 

could you explain where is Device diagnosis, as I have a same problem with GPS and I can't reach (find) anything after Settings?

 

Thank you in advance

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Re: Motorola one action GPS not working

2019-10-18, 13:50 PM

 wrote:

Hi Matt,

 

could you explain where is Device diagnosis, as I have a same problem with GPS and I can't reach (find) anything after Settings?

 

Thank you in advance


Hi.

 

I posted it above -- Settings > Device Help > Device diagnosis > Hardware test > GPS. Let me know if you can't find it.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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DE

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Re: Motorola one action GPS not working

2019-10-22, 9:23 AM

Hi Matt,

 

thank you for your quick reply.

I have found it, but it was in the main menu, listed as one of the applications. Unfortunately, GPS still doesn't work. Enclosed please find screenshot of the result of diagnosis, I also checked with GPS Test application and there was only one satelite connected. Iw ould be very grateful if this problem could be fixed, as I really need GPS for my work.

 

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