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3 Posts

12-03-2019

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No toggle to enable wifi calling

2019-12-04, 23:35 PM

I have a Moto One action and just discovered it's not wifi calling capable.  My carrier ATT says it's enabled the feature on my account,  however this phone does not have a toggle to switch the feature on. Motorola must come up with an update to this phone to enable the feature,  otherwise it is nothing more than a mid priced paper weight. I called customers service to complain and request an exchange for a device that has the same features with the wifi calling capability or return the device.  I was told by the overseas call center I had exceeded my 14 day return period by two days. It was until the day I realized the device didn't have the feature nor was it disclosed in the product description.

 

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19383 Posts

02-03-2016

US

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Re: No toggle to enable wifi calling

2019-12-17, 15:56 PM

 wrote:

I have a Moto One action and just discovered it's not wifi calling capable.  My carrier ATT says it's enabled the feature on my account,  however this phone does not have a toggle to switch the feature on. Motorola must come up with an update to this phone to enable the feature,  otherwise it is nothing more than a mid priced paper weight. I called customers service to complain and request an exchange for a device that has the same features with the wifi calling capability or return the device.  I was told by the overseas call center I had exceeded my 14 day return period by two days. It was until the day I realized the device didn't have the feature nor was it disclosed in the product description.

 


Hi.

 

The moto one action is not wifi-calling capable on AT&T. 

 

Not sure I understand your paper-weight comment. Are you in a location that doesn't get a strong enough signal?

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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61 Posts

12-11-2015

US

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Re: No toggle to enable wifi calling

2019-12-17, 16:26 PM

T-Mobile supports wifi calling on this phone and it works. Been with T-mobile going on 5 years no issues.

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3 Posts

12-03-2019

US

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Re: No toggle to enable wifi calling

2019-12-17, 18:26 PM

Had this phone be advertised as not wifi calling capable, I would never have purchased it.  Hence , the term mid priced paper weight.  Since there is no toggle on unlocked devices.

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61 Posts

12-11-2015

US

113 Signins

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  • Posts: 61
  • Registered: ‎12-11-2015
  • Location: US
  • Views: 1907
  • Message 5 of 5

Re: No toggle to enable wifi calling

2019-12-17, 18:35 PM

It is wifi calling capable. Depends on your network. Quit AT&T and stop their bullying. I left Verizon after almost 20 years. T-Mobile works great for me.

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