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07-08-2015

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  • Message 11 of 18

Re:Random reboots

2020-11-07, 22:28 PM

What's the status of this? 

 

This device is just about 3 months old and it randomly is rebooting. It's unpredictable and I need something reliable for my line of work! 

 

 

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3810 Posts

02-11-2016

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  • Message 12 of 18

Re:Random reboots

2020-11-09, 18:09 PM

@ samthewildone wrote:
 

 

What's the status of this? 

 

This device is just about 3 months old and it randomly is rebooting. It's unpredictable and I need something reliable for my line of work! 

 

 

 

Sorry, I don't have timing on when the updates will be released with improvements for the rebooting.

 

-Tom



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9 Posts

09-10-2015

AR

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  • Message 13 of 18

Re:Random reboots

2021-01-12, 2:05 AM

Hi everyone again,

 

The issue seemed to have been solved during the past two months or so, but after the last security update a few days ago the random reboots have returned, at least once daily. Whatever had been fixed before seems to have been messed up again. :-/

 

Anybody else experiencing this? Any input? I'd appreciate it.

 

 

Best,

David

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  • Message 14 of 18

Re:Random reboots

2021-01-12, 2:55 AM

@ David384 wrote:

Hi everyone again,

 

The issue seemed to have been solved during the past two months or so, but after the last security update a few days ago the random reboots have returned, at least once daily. Whatever had been fixed before seems to have been messed up again. :-/

 

Anybody else experiencing this? Any input? I' appreciate it.

 

 

Best,

David

 

David, I'm sorry to see the issue has come back up. If possible can you generate a new bug report and share it here so I can raise this again from my end? Steps Below

 

1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]
2. After the above steps Developer options will be enabled.
3. Go to Settings ->System -> Advanced -> Developer options -> Enable USB debugging > Toggle On
4. Enable Settings -> System -> Advanced -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Once the issue is reproduced, Go to Settings -> System -> Advanced -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power-down menu.
6. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
7. Then upload the BugReport to your personal Google Drive and then share the link to the bug report on the forums in a reply.
8. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.

 

-Tom



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9 Posts

09-10-2015

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  • Message 15 of 18

Re:Random reboots

2021-01-12, 12:41 PM
Thanks Tom, I'll make sure to generate one of these bug reports as soon as the phone reboots randomly again. I'm pretty sure it happened overnight as I found the phone without any notifications this morning as I found missing icons on the status bar which are always there unless the phone reboots.
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9 Posts

09-10-2015

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  • Message 16 of 18

Re:Random reboots

2021-01-12, 14:02 PM

Ok, here we go: https://drive.google.com/file/d/1yBiBr6X2IydhKGAsWmRRITrA-QW6-dBY/view?usp=sharing

 

Just happened again, 10:53am local time, the phone was sitting idly next to me, just noticed the reboot by the display flashing the boot screen.Hope the report helps and thanks again.

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  • Message 17 of 18

Re:Random reboots

2021-01-12, 22:48 PM

@ David384 wrote:

Ok, here we go: https://drive.google.com/file/d/1yBiBr6X2IydhKGAsWmRRITrA-QW6-dBY/view?usp=sharing

 

Just happened again, 10:53am local time, the phone was sitting idly next to me, just noticed the reboot by the display flashing the boot screen.Hope the report helps and thanks again.

 

Thanks for the bug report. I have just sent it over to our engineers to be analyzed. I'll let you know once I hear anything back from them.

 

-Tom



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9 Posts

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  • Message 18 of 18

Re:Random reboots

2021-01-12, 23:55 PM
Thanks a lot, I'll be looking forward to any response!
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