This problem is since beginning (1-1/2 years now)

SMS are not received or received after a long delay if the wifi is connected (checked with several wifi's). 

If i disconnect the wifi, SMSs come in immediately.

this is very funny so if I am doing a banking transaction thru the handset the OTP does not come, i momentarily disconnect the wifi to receive the SMS. 

I am using the handset's inbuilt / default Google Messages program

how to resolve

regards   

Hi sanjayminni ,

I understand how important is this to you. We'd like to get more details.

• When did this start to happen?
• Have you checked if there's an update for the Google message app?
• Are you able to send text messages when Wifi is connected?
• Have you tried to tap the last text message you received and see if there's an option?

Let us know.

Regards,
Jess
Motorola Support

replies inline:

@ MotorolaJess wrote:

Hi sanjayminni ,

 

I understand how important is this to you. We' like to get more details.

• When did this start to happen?       [From start]
• Have you checked if there' an update for the Google message app? [Always updated  current installed 8.2.045, I believe this is the stock app with the handset]
• Are you able to send text messages when Wifi is connected? [Yes, no issues in sending]
• Have you tried to tap the last text message you received and see if there' an option? [did not follow, what option are you expecting, but i usually open all my messages]

Let us know.

 

 

Regards,
Jess
Motorola Support

Hi sanjayminni,

Thanks for this information. Let's see if this suggestion will work.

• Go to Messages app
• Tap the 3 dot option located at the top right corner of the app
• Look for the Settings
• General
• And see if there's an option Chat Features or similar.
• Turn that off

Apps & notification > see all > Tap 3 vertical dots on top > Show System > Tap 3 vertical dots on top >Reset App preferences. "}" data-sheets-userformat="{"2":12672,"10":2,"11":4,"15":"arial, sans, sans-serif","16":10}">Let us know if this does help.

Apps & notification > see all > Tap 3 vertical dots on top > Show System > Tap 3 vertical dots on top >Reset App preferences. "}" data-sheets-userformat="{"2":12672,"10":2,"11":4,"15":"arial, sans, sans-serif","16":10}">Regards,
Jess
Motorola Support