Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

motorola one Phonesmotorola one action
All Forum Topics
Options

39 Posts

02-21-2020

Romania

472 Signins

3470 Page Views

  • Posts: 39
  • Registered: ‎02-21-2020
  • Location: Romania
  • Views: 3470
  • Message 1 of 30

The android one program has become a joke

2021-05-13, 11:45 AM

when I bought the phone it said that I would receive a monthly update on time for 3 years. We are in May 2021 and I have not received an update since March a mess of company that deceives customers I will never buy motorola or lenovo products. I didn't receive any security updates in time and the world even the ones from xiaomi have had android 11 for a few months

Reply
Options

14017 Posts

03-05-2018

United States of America

1299 Signins

176590 Page Views

  • Posts: 14017
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 176590
  • Message 2 of 30

Re:The android one program has become a joke

2021-05-13, 14:49 PM

Hi Adrianosss

 

I understand this is important for you. I will help you with this. I am asking this to some people on my end. Can you please make sure you have an active SIM and check for software update? Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 



Did someone help you today? Click the thumbs up button to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

39 Posts

02-21-2020

Romania

472 Signins

3470 Page Views

  • Posts: 39
  • Registered: ‎02-21-2020
  • Location: Romania
  • Views: 3470
  • Message 3 of 30

Re:The android one program has become a joke

2021-05-13, 15:23 PM

The phone has an active sim from vodafone, it does not find updates either through mobile data or wireless. My phone now has the version QSBS30.62_29_11_3 and in Rescue and Smart Assistant appears a newer version QSBS30.62_29_11_5 to rescue but I can not update if I rescue I will probably lose all data on the phone

Reply
Options

14017 Posts

03-05-2018

United States of America

1299 Signins

176590 Page Views

  • Posts: 14017
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 176590
  • Message 4 of 30

Re:The android one program has become a joke

2021-05-13, 16:28 PM

Hi,

 

Okay. Thanks for trying Rescue and Smart Assistant tool. It looks like that's the latest April patch. You can use the tool to backup and restore your files/apps. Here's the link for some information and instruction. Please let me know if you have a question. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Click the thumbs up button to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

31 Posts

04-28-2020

Poland

64 Signins

360 Page Views

  • Posts: 31
  • Registered: ‎04-28-2020
  • Location: Poland
  • Views: 360
  • Message 5 of 30

Re:The android one program has become a joke

2021-05-13, 17:03 PM

Good to know that there is an update coming. There seems that OTA is not ready yet but it might be close. IIRC according to Android One program manufacturers have 45 days to update. For April security patch it will pass in few days. They might barely make it on time.

Reply
Options

14017 Posts

03-05-2018

United States of America

1299 Signins

176590 Page Views

  • Posts: 14017
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 176590
  • Message 6 of 30

Re:The android one program has become a joke

2021-05-13, 19:11 PM

Hi Gorbush

 

Thanks sharing. April is the latest security update for Moto One Action but the schedule varies per region. 

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Click the thumbs up button to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

10 Posts

01-07-2020

Romania

15 Signins

104 Page Views

  • Posts: 10
  • Registered: ‎01-07-2020
  • Location: Romania
  • Views: 104
  • Message 7 of 30

Re:The android one program has become a joke

2021-05-14, 18:49 PM

The Moto One Vision just received the May update on RETEU.

There is a problem with our OTA on RETEU, because the update is present on the recovery option of LMSA, yet no OTA available.

Reply
Options

4269 Posts

03-11-2019

United States of America

766 Signins

60595 Page Views

  • Posts: 4269
  • Registered: ‎03-11-2019
  • Location: United States of America
  • Views: 60595
  • Message 8 of 30

Re:The android one program has become a joke

2021-05-14, 19:10 PM

@ Fain1 wrote:

The Moto One Vision just received the May update on RETEU.

There is a problem with our OTA on RETEU, because the update is present on the recovery option of LMSA, yet no OTA available.

 

Thanks for letting us know about this. Have you tried updating the phone through LMSA/RSA?

 

Best regards,
Zeke
Motorola Support



Did someone help you today? Press the Thumbs up icon on the bottom right thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

10 Posts

01-07-2020

Romania

15 Signins

104 Page Views

  • Posts: 10
  • Registered: ‎01-07-2020
  • Location: Romania
  • Views: 104
  • Message 9 of 30

Re:The android one program has become a joke

2021-05-14, 19:21 PM

Did not try to update by LMSA as I understood that it will wipe the device.

A backup / restore seems messy as I have a lot of apps and files on my phone.

Reply
Options

39 Posts

02-21-2020

Romania

472 Signins

3470 Page Views

  • Posts: 39
  • Registered: ‎02-21-2020
  • Location: Romania
  • Views: 3470
  • Message 10 of 30

Re:The android one program has become a joke

2021-05-14, 21:04 PM

In aplicatia lor de doi lei Rescue and Smart Assistant nu au sa salvezi si aplicatiile parole tot astia sunt niste amatori nu sunt in stare nici sa scoata update de securitate cum trebuie la timp 

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms