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3 Posts

03-02-2020

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Re:Touch senstivity issues during charge and with screen protectors

2020-03-02, 22:40 PM

Same issue here with a Motorola One Action, when typing some keystrokes are missed randomly. It seems that this problem has been there for like six months and nothin has improved yet...

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1483 Posts

04-04-2018

IN

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  • Message 32 of 41

Re:Touch senstivity issues during charge and with screen protectors

2020-03-03, 5:23 AM

Hi all,

 

Kindly provide us sample videos and Bug reports as mentioned in the earlier posts so we can investigate this. 

 

The steps to get a Bug report is also provided above. 

 

Regards,

Suman



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207 Posts

10-13-2019

RO

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Re:Touch senstivity issues during charge and with screen protectors

2020-03-03, 8:22 AM
This could also depend on the actual screen protector you’re using. I don’t use a screen protector. But I did try one of those cheap flexible ones from another phone and I’ve got no issues. So...this might only happen with a glass screen protector.
I'm just a human being human.
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3 Posts

03-02-2020

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  • Message 34 of 41

Re:Touch senstivity issues during charge and with screen protectors

2020-03-03, 8:57 AM
Hi, just sent to the support email a bug report that i collected (Hope i did It properly). This was the body of the email, where i try to explain the Bugs, i'm case someone finds It intreresting. Cheers. """ Hi, find attached a bug report trying yo reproduce the random lack if touch input that sometimes happens with my Motorola one action. I simply opened the browser (in this case Brave) and typed "j" and "u" one after the other and repteadly in the adress bar. As you can see (hopefully), sometimes there are two "u" in a row. This happens mostly when trying (i'm suffering It right now writing this), becacause it's statistically more probable but sometimes happens too when trying yo open an app or with any attempt to input anything in the touchscreen. It seems to be random and it's very anoying. Enabling pointer location un developers options reveals that sometimes i touch the screen but no input is registered. As you can see in this tread from the support forums https://forums.lenovo.com/t5/motorola-one-action/Touch-senstivity-issues-during-charge-and-with-screen-protectors/m-p/4544126?page=1 This seems to be a general missbehaviour (or at least so extended that is hard to think It is not general) of these devices and you should be able to reproduce It fairly easy. Just open a keyboard somewhere in any app and tap two letters one after the other until you don't feel the haptic feedback. It's a shame because i love everything else about the phone but such a problem with the interface make It very inconfortable to use. If i can do something to help, just tell me and i Will try my best, thoug i may return the phone anyway. Cheers. """
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25 Posts

11-22-2019

AR

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  • Message 35 of 41

Re:Touch senstivity issues during charge and with screen protectors

2020-03-11, 20:26 PM
Seguimos todos igual verdad? Motorola sigue haciendo silencio y nosotros con un celular defectuoso
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16 Posts

03-11-2020

US

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  • Message 36 of 41

Re:Touch senstivity issues during charge and with screen protectors

2020-03-12, 14:54 PM

Same issue with Moto One Zoom, and this useless "moderators" will keep asking you for bug reports and then do nothing. There is no hope...

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26 Posts

07-11-2014

IN

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  • Message 37 of 41

Re: Touch senstivity issues during charge and with screen protectors

2020-03-19, 13:49 PM
do you recommend not using screen protectors for Moto One Action ? bcos i too have screen touch sensitive issues.
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8 Posts

03-21-2020

US

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  • Message 38 of 41

Re:Touch senstivity issues during charge and with screen protectors

2020-03-21, 17:13 PM
Hello I've had this phone since March 12th ,2020. I thought it was just me but I am also having the same issues when you are pressing on the phone trying to type while having the charger connected. Is there anyway I can return this phone and get another one because of these issues.
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207 Posts

10-13-2019

RO

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  • Message 39 of 41

Re:Touch senstivity issues during charge and with screen protectors

2020-03-22, 12:02 PM

Touch sensitivity issues for as far as I know are caused by certain screen protectors. If your phone still has these issues even without a screen protector, I would advise sending it for repair. Personally, I have no such issues, but I also don't use a screen protector.

 

I would not recommend simply replacing the device with another one if you're using a screen protector and planning to add one to the new phone, as well. Since you might encounter the same issue. First, try to see where does the issue come from. After that, we can establish if a replacement is necessary or not.

 

I don't have a screen protector on. But I did try a flexible screen protector for another phone. No such issues. So...I think this issue might only occur with some screen protectors, or with glass screen protectors in general.

 

My suggestion, if you're using a screen protector, is to maybe try a different one, or a different brand, in case you're using a glass one, or try a flexible one instead, in case that might have a different outcome.

I'm just a human being human.
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8 Posts

03-21-2020

US

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  • Message 40 of 41

Re: Touch senstivity issues during charge and with screen protectors

2020-03-23, 16:18 PM
Has there been any updates ? Its March 23,2020 in united states Texas to be exact and im currently on the android version pie 9 and January 2020 security patch. How do you guys know what fixes are in the patches. please help me if you guys get it fixed. Thanks in Advance
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