10-07-2019 09:27 AM - edited 10-07-2019 10:01 AM
I would like to bring this to the notice that moto one action is having serious touch issues while charging and if being used with screen protectors, during charging this is almost of no use as you cant even open apps without touching hard twice or thrice, i have gone through moto one vision's forum and they have received one update with touch fix, please do the same with moto one action, as it is almost unusable, you can't even get the touch right forget about the other features of the phone! serious disgust!
The september patch release notes are live and have no mentions of touch fixes, please do it for october atleast, forget android 10, this issue needs to be fixed first.
Also, this is an android one device then why the updates are coming in so late now?
10-07-2019 11:31 AM
Also i did everything like reset and safe mode thing, so dont bring it up again
Have you tried removing the screen protector? It seems likely to me that it's going to interfere.
Also, are you having this issue when using an official Motorola charger? Mine seems fine when charging.
If you are on the September patch, then I don't understand why you think the patches are coming slowly...
10-07-2019 11:38 AM
So that means we should not use protectors, that's a weird way to cover up bad quality products. I guess it should be solved with an update and i am waiting for that as moto one vision has got one..
Yes i am using moto charger
I am not on september patch, as it's almost near half of october and we are still on aug patch, i guess it's slow in my view
10-08-2019 06:10 AM
Confirmed with multiple people.. the issue is with almost every moto one action device.. please seed in the update for touch calibration, as it was done with moto one vision also..
10-08-2019 06:30 AM
10-08-2019 07:06 AM - edited 10-08-2019 07:26 AM
I'm having the exact same problem. I can't even type while charging and when it's not charging, it takes deep pointy touch to type or open anything. I upgraded from Moto G Turbo and that phone is still a king in touch response. Are Motorola products going worse day by day? It's October and we are still in August patch. Come-on it's an Android One device and issues should get fixed soon.
Thanks for the feedback. Are you also using a screen protector?
We could use some additional information if you two are willing. I know some of this looks complicated (it's not as bad as it looks), but we would really appreciate the help so we can understand and work on this.
Thanks in advance for any information you can provide.
10-08-2019 08:15 AM
I am and have been using screen protectors with each and every phone, then why would I complaint for this device only. If we don't use it then the screen is at risk, I had no issues with any of my phones having screen protectors in history.
Classic example.. Moto G4 Plus had horrible screen bleeding issue but no one could solve it and now for this touch calibration which can easily be sorted out with an ota update and given moto one vision's same case, i guess we deserve an update to fix this issue atleast.
The major problem comes around the word T and Y on the keyboard and space button also doesn't work while charging, otherwise it's almost fine.
I have seen your reply on that moto one vision thread as well. We are just simply asking for a fix and i can assure you there are many more people that I found in various groups having the same issue and while charging, it gets worse.
10-08-2019 10:17 AM