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7 Posts

02-28-2021

Italy

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4g network random disconnections

2021-02-28, 9:29 AM

Sometimes, casually, the 4g network connection  stops showing an X icon under the signal icon.

The only way to restart the connection Is to enable/disable the airplane mode. Enable/Disable 4g connection doesn't work.

 

Is there a known bug or a fix for this problem?

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5190 Posts

02-11-2016

United States of America

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  • Message 2 of 13

Re:4g network random disconnections

2021-02-28, 23:51 PM

@ LorenzoLG wrote:

Sometimes, casually, the 4g network connection  stops showing an X icon under the signal icon.

The only way to restart the connection Is to enable/disable the airplane mode. Enable/Disable 4g connection doesn' work.

 

Is there a known bug or a fix for this problem?

 

Hello. I'm sorry to see you're experiencing issues with your mobile network. I'm not aware of any known issues with the phone. First, can you make sure your forum profile is updated with the current IMEI and Carrier? How long has this been happening? Also, have you spoken to your carrier yet? 

 

Let me know, we'll be here to help however we can.

 

-Tom

 

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943



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7 Posts

02-28-2021

Italy

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Re:4g network random disconnections

2021-05-02, 8:53 AM

Sorry for the late reply but the pandemic and other problems made me overshadow this.

 

I have called my SIM operator(iliad) and updated their SIM to the last version possible.

The problem still continue.

 

Yesterday i have done another test. I have removed the iliad SIM replaced with another SIM (Tiscali).

 

After some hours the problem still continue.

 

Simplest test to replicate the problem:

Restart phone

Before sleep, stop data connection

At the morning, restart data.

Data not working.

 

Thanks for your help,

Lorenzo.

 

 

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789 Posts

11-24-2020

India

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Re:4g network random disconnections

2021-05-03, 8:51 AM

Hi Lorenzo, 

 

Thank you for testing with another Network SIM. We would like to investigate this further. Could you please update your profile with the IMEI number as suggested by Tom? So we can check and help you further. 

 

Thanks

Sunitha



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7 Posts

02-28-2021

Italy

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Re:4g network random disconnections

2021-05-03, 13:18 PM
IMEI updated as requested.
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789 Posts

11-24-2020

India

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Re:4g network random disconnections

2021-05-04, 8:40 AM

Hi Lorenzo, 

 

Thank you for updating the profile. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

 

Thanks

Sunitha



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7 Posts

02-28-2021

Italy

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Re:4g network random disconnections

2021-05-04, 9:20 AM
Privacy policies enabled. Ok for looking my data.
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7 Posts

02-28-2021

Italy

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Re:4g network random disconnections

2021-05-04, 17:51 PM

A reference for your troubleshooting: i have noticed that the problem Is occurred today 04/05 at hours 19.46 UTC+1 (Italy).

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789 Posts

11-24-2020

India

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  • Message 9 of 13

Re:4g network random disconnections

2021-05-05, 7:35 AM

Hi Lorenzo,

 

Thank you for enabling the privacy settings. We will check the network connection report for a couple of days and will update you accordingly.

 

Thanks

Sunitha



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7 Posts

02-28-2021

Italy

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  • Message 10 of 13

Re:4g network random disconnections

2021-05-06, 18:42 PM
Other dates: 06/05 at 19.38 and 20.39
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