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1 Posts

10-22-2021

India

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  • Message 361 of 416

Android 11

2021-10-22, 10:00 AM

My motorola one fusion + hasn't received android 11 and android 12 has already been rolled out.  I have never seen this slow response from any company. Never going for moto again and I need some date for android 11. 

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1536 Posts

02-18-2019

United States of America

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  • Message 362 of 416

Re:Android 11

2021-10-22, 17:16 PM

Hi,

 

I understand that plenty of users are waiting for the update to be released. Our teams are already working diligently on this. A notification will appear on eligible devices once it is ready.

 

Please update your profiles as well with your current phone model, carrier and serial number so I can forward it to my team.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

 

@ Sunny bhai / @Flash360 ,

 

I merged your post to an existing topic in the community. Please refrain from creating a new topic of existing ones because it creates clutter on the site and difficult for us to follow. Thank you.

 

Regards,
Mary
Motorola Support



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24 Posts

09-09-2020

India

30 Signins

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  • Posts: 24
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  • Message 363 of 416

Re:Android 11

2021-10-22, 17:25 PM

@Agent_Mary  

 

You guys do only merging the pages only and never gave us proper reply regarding android 11 update.

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4 Posts

10-14-2021

Netherlands

8 Signins

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  • Location: Netherlands
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  • Message 364 of 416

Re:Android 11

2021-10-23, 8:47 AM

Dear Mary,

 

Thanks for taking the time to provide us with a very generic and non specific message.

 

Obviously this is not in your hands and you are Just the Messenger doing your job and double checking with your supervisor for this unfortunate situation.

 

Let me give you An example of a customer friendly answer which might limit the damage to your brand and decrease the number of angry users:

 

Dear Moto users, after talking to person A from dev group B I have been informed that Moto android 11 update for Fusion plus is causing issues with functionality C in the device. Our group of X developers had been working on this since date D.

Motorola Will ensure you that the update Will be launched before date E, and If this is not the case we Will replace your devices with device F running stock Android 12 without charge.

 

Best regards Moto

 

If your software update programm is messed up, it does not mean you have to mess up customer support Just as badly...

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18 Posts

05-31-2021

India

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  • Message 365 of 416

Re:Android 11

2021-10-23, 9:27 AM

Blame us! Blame yourself for trusting moto!

 

F. I should have waited to get a better device.

 

I suspect they would drag the this too far and would never provide any update at all.

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26 Posts

08-29-2018

India

40 Signins

296 Page Views

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  • Registered: ‎08-29-2018
  • Location: India
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  • Message 366 of 416

Re:Android 11

2021-10-23, 10:19 AM

These guys are shameless and don't have any plan to provide A11 update,, They just blame their software development team and the the main issue is that their team is incapable to develop but the moto Team agents are so arrogant they only believe to blam users Lokk their responses !!!Totally faltoooo moto !!!!!!!!!!!!!

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1 Posts

10-28-2021

India

5 Signins

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  • Registered: ‎10-28-2021
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  • Message 367 of 416

Re:Android 11

2021-10-28, 16:20 PM

When will we get Android 11 update on Motorola one fusion plus??

Other brands are giving out Android 12 updates 

and we are still waiting for Android 11.

 

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23 Posts

06-09-2021

India

34 Signins

100 Page Views

  • Posts: 23
  • Registered: ‎06-09-2021
  • Location: India
  • Views: 100
  • Message 368 of 416

Re:Android 11

2021-10-30, 17:02 PM

Hey @motoagents............ can you release you kerenal source codes to xda developers atleast they could release some roms for the phone ..............
can you please convey this to your developers .... please 

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58 Posts

08-14-2020

India

109 Signins

580 Page Views

  • Posts: 58
  • Registered: ‎08-14-2020
  • Location: India
  • Views: 580
  • Message 369 of 416

Re:Android 11

2021-10-31, 4:12 AM

I think we are going to receive A11

Screenshot_20211031-094112.png
Shahinashraf
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23 Posts

06-09-2021

India

34 Signins

100 Page Views

  • Posts: 23
  • Registered: ‎06-09-2021
  • Location: India
  • Views: 100
  • Message 370 of 416

Re:Android 11

2021-10-31, 4:14 AM

Wow finally ❤️✌️

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