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8 Posts

12-13-2020

India

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  • Posts: 8
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  • Message 11 of 18

Re:Call problem while using wired headset

2021-02-04, 17:04 PM
Any updates regarding the problem?
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927 Posts

11-24-2020

India

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  • Posts: 927
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  • Location: India
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  • Message 12 of 18

Re:Call problem while using wired headset

2021-02-05, 15:41 PM

Hi rahulpnarayan,

 

I have checked and we would need a bug report for further investigation. I would suggest you follow the below instructions and share the bug report:

 

To enable developer options:

  1. Go to Settings > About phone > Build number
  2. Tap Build number seven times. After the first few taps, you should see the steps counting down until you unlock the developer options. Once activated, you will see a message that reads, “You are now a developer!”
  3. Go back to Settings, where you’ll find a Developer options entry in the menu

 

Steps on how to generate a Bug Report:

 

Go to Settings -> System -> Advanced -> Developer options -> Enable USB debugging > Toggle On

Enable Settings ->System -> Advanced -> Developer options -> Enable Bug Report shortcut > Toggle On

Once the issue is reproduced: Go to Settings -> System -> Advanced ->Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power-down menu.

Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.

Then upload the Bug Report to your personal Google Drive and then share the link of the Bug Report via Private Message.

Provide observations of what you saw happen right before the bug report was taken.

Please indicate the local time when you observed the behavior. I look forward to your response.

 

Thanks

Sunitha 



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8 Posts

12-13-2020

India

11 Signins

75 Page Views

  • Posts: 8
  • Registered: ‎12-13-2020
  • Location: India
  • Views: 75
  • Message 13 of 18

Re:Call problem while using wired headset

2021-02-05, 16:41 PM

Where to share the bug report as private message?

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927 Posts

11-24-2020

India

136 Signins

12995 Page Views

  • Posts: 927
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 12995
  • Message 14 of 18

Re:Call problem while using wired headset

2021-02-08, 7:11 AM

@ rahulpnarayan wrote:

Where to share the bug report as private message?

Hi, 

 

Yes please, upload the Bug Report to your personal Google Drive and then share the link of the Bug Report via Private Message. Also, provide observations of what you saw happen right before the bug report was taken and indicate the local time when you observed the behavior.

 

Thanks

Sunitha 



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
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8 Posts

12-13-2020

India

11 Signins

75 Page Views

  • Posts: 8
  • Registered: ‎12-13-2020
  • Location: India
  • Views: 75
  • Message 15 of 18

Re:Call problem while using wired headset

2021-02-08, 16:10 PM

I have sent the bug report as private message...

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927 Posts

11-24-2020

India

136 Signins

12995 Page Views

  • Posts: 927
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 12995
  • Message 16 of 18

Re:Call problem while using wired headset

2021-02-09, 6:19 AM

Hi rahulpnarayan,

 

Thank you and I have received the bug report. I will forward this to the concerned team to into it. Once I have any update on this will get back to you.

 

Thanks

Sunitha  



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8 Posts

12-13-2020

India

11 Signins

75 Page Views

  • Posts: 8
  • Registered: ‎12-13-2020
  • Location: India
  • Views: 75
  • Message 17 of 18

Re:Call problem while using wired headset

2021-04-18, 14:31 PM

Any updates regarding the issue?

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Options

927 Posts

11-24-2020

India

136 Signins

12995 Page Views

  • Posts: 927
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 12995
  • Message 18 of 18

Re:Call problem while using wired headset

2021-04-19, 7:32 AM

Hi rahulpnarayan

 

I have not received any update on this yet and I apologize, it is taking a long delay. Let me ask for an update from our team and get back to you.

 

Thanks

Sunitha



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
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