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08-30-2020

IN

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Charger (adaptor) stopped working abruplty.

2020-08-30, 16:07 PM

Hi, 

 

I am pretty sure that the issue is with my charger. It's been 20 days since I bought this phone and my charger suddenly stopped working. I tried plugging in the charger to multiple sockets around my home, but it still didn't work. To isolate the issue, I tried using a different charger and the charging worked. I also tried charging via the USB cable and it works. So I am pretty sure that the issue is in fact with the charger. Is there anything I can do to test if the issue is actually the adaptor before I need to take a really long trip to the service center in the middle of a pandemic?

 

Thanks,

Ashish

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2798 Posts

04-04-2018

IN

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  • Message 2 of 2

Re:Charger (adaptor) stopped working abruplty.

2020-08-31, 11:17 AM

@ ashishsaman2311 wrote:
 

 

Hi, 

 

I am pretty sure that the issue is with my charger. It's been 20 days since I bought this phone and my charger suddenly stopped working. I tried plugging in the charger to multiple sockets around my home, but it still didn't work. To isolate the issue, I tried using a different charger and the charging worked. I also tried charging via the USB cable and it works. So I am pretty sure that the issue is in fact with the charger. Is there anything I can do to test if the issue is actually the adaptor before I need to take a really long trip to the service center in the middle of a pandemic?

 

Thanks,

Ashish

 

Hi,

 

Sorry to know about your Charger. As per your description, yes it does look like an issue with the adaptor. Showing it to our engineers would be the best option at this point.

 

Please let me know your location so I can assist you further with the Service Center details.

 

Regards,

Suman



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