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3 Posts

11-24-2021

India

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Front camera not working

2021-11-24, 9:46 AM

After the new security update of Moto One fusion+ on 24th Nov, its pop up camera in not working (not coming out). What should I do to resolve it?

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3 Posts

11-24-2021

India

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  • Posts: 3
  • Registered: ‎11-24-2021
  • Location: India
  • Views: 10
  • Message 2 of 6

Front camera not working

2021-11-24, 10:26 AM

After the new security update of Moto One fusion+ on 24th Nov 2021, its pop up camera in not working (not coming out). How to resolve it?

 
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6054 Posts

10-05-2016

United States of America

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Re:Front camera not working

2021-11-24, 14:24 PM

Hi @ Azzoo,

 

 This is unexpected that the camera won't pop up. Let me go ahead and assist you. We'd like to ask a few questions.

 

  • Since you updated it to the latest version, have you tried to update all of your apps including the camera?
  • Have you tried to clear the cache/data of the camera app?
  • Have you tried to run a hardware test through the phone's Device Help app and see if the front camera will work there?

 

Let us know.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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6054 Posts

10-05-2016

United States of America

699 Signins

59632 Page Views

  • Posts: 6054
  • Registered: ‎10-05-2016
  • Location: United States of America
  • Views: 59632
  • Message 4 of 6

Re:Front camera not working

2021-11-24, 14:35 PM

@ Azzoo wrote:

After the new security update of Moto One fusion+ on 24th Nov 2021, its pop up camera in not working (not coming out). How to resolve it?

 

Hi @ Azzoo,

 

We merged this post to an existing one that you just created. Please do not start new threads with existing thread/s on the same topic. It causes clutter on the site and makes it harder for us to follow an issue. Thanks.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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3 Posts

11-24-2021

India

2 Signins

10 Page Views

  • Posts: 3
  • Registered: ‎11-24-2021
  • Location: India
  • Views: 10
  • Message 5 of 6

Re:Front camera not working

2021-11-24, 14:45 PM

Thank you Jess for ur assistance. It started functioning well automatically after about 2 hours.

Before asking for the help I tried all the possible ways suggested by moto device help but it didn't work and after 2 hours it started working.

 

Thank you again for your concern and assistance!

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6054 Posts

10-05-2016

United States of America

699 Signins

59632 Page Views

  • Posts: 6054
  • Registered: ‎10-05-2016
  • Location: United States of America
  • Views: 59632
  • Message 6 of 6

Re:Front camera not working

2021-11-24, 15:45 PM

@ Azzoo wrote:

Thank you Jess for ur assistance. It started functioning well automatically after about 2 hours.

Before asking for the help I tried all the possible ways suggested by moto device help but it didn't work and after 2 hours it started working.

 

Thank you again for your concern and assistance!

 

Hi @ Azzoo,

 

 You're always welcome! I'm glad that it works fine now. I would do the same thing reaching out here regarding this if it does happen on mine.

 

If you see a pop-up for a survey and you decided to take it. any feedback you provide there is based on your experience here on the Motorola Community and/or with us, Moto Agents.

 

Have a nice day!

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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