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09-26-2020

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Idea VoLTE problem, says does not support VoLTE

2020-09-26, 6:50 AM

When I asked Idea customer care to enable my VoLTE, they said that your device doesn't support VoLTE and it cannot be enabled. But this device support dual VoLTE. 

Kindly look into the matter and please fix this.

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2863 Posts

04-04-2018

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Re:Idea VoLTE problem, says does not support VoLTE

2020-09-28, 10:28 AM

@ SheeyashR wrote:
 

 

When I asked Idea customer care to enable my VoLTE, they said that your device doesn't support VoLTE and it cannot be enabled. But this device support dual VoLTE. 

Kindly look into the matter and please fix this.

 

Hi,

 

Thanks for posting! Do you mean Vodafone + Idea = Vi? Kindly confirm for further assistance.

 

I will be waiting for your response.

 

Regards,

Suman



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3 Posts

09-28-2020

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  • Message 3 of 16

Re:Idea VoLTE problem, says does not support VoLTE

2020-09-28, 14:39 PM
Yes, idea means new 'Vi'. Vi customer care said the same to me also. Also, Moto one fusion plus isn't listed on Vi's website for VoLTE support devices: https://www.myvi.in/vi-volte-4g-hd-voice-calls
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39 Posts

09-04-2015

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Re:Idea VoLTE problem, says does not support VoLTE

2020-09-29, 3:35 AM

Vi says only these Motorola devices support voLTE. What's the reason and when ll get the support??

Screenshot_20200929-090356.png
darshansm
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2863 Posts

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Re:Idea VoLTE problem, says does not support VoLTE

2020-09-29, 10:16 AM

Hi all,

 

This device is designed to support VoLTE with Jio, Vodafone (Vi), and Airtel. Yes, many of our users reported that it wasn't working before, however, we have pushed an update for this. 

 

This should have been fixed. As for the screenshot, I have shared it with our concerned team to update the new devices. 

 

Meanwhile, let me cross-check with the team about this.

 

Regards,

Suman



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39 Posts

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  • Message 6 of 16

Re:Idea VoLTE problem, says does not support VoLTE

2020-09-29, 17:07 PM
Please revert soon.. Vodafone (vi) shows always 4G. It voLTE. And speed is very sloy
darshansm
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39 Posts

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  • Message 7 of 16

Re:Idea VoLTE problem, says does not support VoLTE

2020-10-08, 8:43 AM

Any update on vi(vodafone) VoLTE issue??

darshansm
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15 Posts

08-21-2020

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  • Message 8 of 16

Re:Idea VoLTE problem, says does not support VoLTE

2020-10-08, 15:30 PM

Hi all , mail customercare@vodafoneidea.com mentioning your number in Subject , and tell them to enable VoLTE on your number in detail. They will do it within 4 days . Thanks .

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3 Posts

09-28-2020

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  • Message 9 of 16

Re:Idea VoLTE problem, says does not support VoLTE

2020-10-11, 14:42 PM

When I mailed Vi, reply was:

  1. On Mail: see screenshot
  2. On call: their representative said that they will enable VOLTE in future software update
Screenshot_20201010-163937.png
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39 Posts

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  • Message 10 of 16

Re:Idea VoLTE problem, says does not support VoLTE

2020-10-11, 15:56 PM
They say already activated but not supported to your handset. If yoy are using vi voLTE please share images of settings and steps
darshansm
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