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3 Posts

03-14-2021

India

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Mic and Speaker are not working

2021-03-14, 8:50 AM

Hi,

 

I bought the fusion plus mobile in Oct 2020, less than 6 months the mic is not working properly. and the speaker volume goes down.

 

Tried to visit the couple of service centers (in India; Bangalore) near by but these service centers are closed.

 

i left with no option, let me how to get the problem fixed?

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6004 Posts

02-11-2016

United States of America

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  • Message 2 of 10

Re:Mic and Speaker are not working

2021-03-15, 1:38 AM

@ LVPrasad wrote:

Hi,

 

I bought the fusion plus mobile in Oct 2020, less than 6 months the mic is not working properly. and the speaker volume goes down.

 

Tried to visit the couple of service centers (in India; Bangalore) near by but these service centers are closed.

 

i left with no option, let me how to get the problem fixed?

 

Hello. First, I apologize for the issues you're having with your phone and with finding a service center. Unfortunately, we need to get that phone into service. Which centers have you tried to visit? 

 

Please let me know.

 

-Tom

 

FYI, we (the moto support team) do not actively monitor the community on the weekends so there may be delays in getting back to you.



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1 Posts

04-25-2021

India

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  • Message 3 of 10

Loudspeaker sound not clear

2021-04-25, 4:23 AM

Under 6 months facing this issue. I am a big fan of Moto Mobile's im using motorola mobiles from 2009 1st time im in trouble from mobile pls help me

 

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1565 Posts

11-24-2020

India

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Re:Mic and Speaker are not working

2021-04-26, 8:28 AM

Hi VIPChaudhary

 

Welcome to Motorola Forums. Sorry to know about this. I will do my best to help you with this. It would be great if you could tell me a bit more about the exact issue you are facing? So I can try my best to help you in resolving the issue. 

 

Thanks

Sunitha



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3 Posts

03-14-2021

India

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Re:Mic and Speaker are not working

2021-04-26, 8:36 AM

Thank you for Responding.

 

from 3rd month of the product purchased, i started facing the issue.

 

When i call someone, my voice is not clear to other person though i speak in normal voice pitch.

to make others my voice audible and clear, i should increase my voice pitch (eg: speaking loudly), this was not the case from the day 1 i purchased the product.

 

when i run the device diagnosis>>Receiver test.
the voice coming from the Receiver test is very low (irrespective of the device sound volume).

 

i seriously regret buying this product.

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1565 Posts

11-24-2020

India

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  • Message 6 of 10

Re:Mic and Speaker are not working

2021-04-27, 7:14 AM

Hi LVPrasad

 

Sorry to hear about this. Since you are facing low volume issues even after a hardware test, you will need to visit the Service Center for further diagnosis. As you have mentioned in the 1st post, you tried visiting the Service Centers but they are closed. Could you please confirm which Service Centers you have visited? So we can check and help you further. 

 

Thanks

Sunitha 



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3 Posts

03-14-2021

India

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  • Message 7 of 10

Re:Mic and Speaker are not working

2021-05-17, 4:12 AM

This is the one which i visited, though this is of 10km distance, in this pandemic its not recommended to travel out, but still i traveled and found Motorola is of no use.

 

Iseri Info Solutions Pvt Ltd - Lenovo & Motorola Authorized Service Center

AddressNo.621, Nehru Rd, Near CANARA BANK - BENGALURU INDIRANAGAR, Binnamangala, Stage 1, Indiranagar, Bengaluru, Karnataka 560038

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2999 Posts

04-04-2018

India

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  • Message 8 of 10

Re:Mic and Speaker are not working

2021-05-18, 9:46 AM

@ LVPrasad wrote:

This is the one which i visited, though this is of 10km distance, in this pandemic its not recommended to travel out, but still i traveled and found Motorola is of no use.

 

Iseri Info Solutions Pvt Ltd - Lenovo & Motorola Authorized Service Center

AddressNo.621, Nehru Rd, Near CANARA BANK - BENGALURU INDIRANAGAR, Binnamangala, Stage 1, Indiranagar, Bengaluru, Karnataka 560038

 

Hi,

 

I am sorry to know about this and the inconvenience caused. Please email us regarding your concern with your contact number and device IMEI number at apsocial@motorola.com

We will immediately escalate your case to our concerned team once received the email.

 

Regards,

Suman



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1 Posts

07-21-2021

India

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  • Message 9 of 10

Re:Mic and Speaker are not working

2021-07-21, 16:49 PM

Hi 

     I buy motorola one fusion plus in December mic problem starting in march and its automatically solved now the mic again not working I thing my phone is  defective and I am living in chhatarpur Madhya Pradesh so no service center here please help me out

Regards

Rahul Shukla

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1565 Posts

11-24-2020

India

170 Signins

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  • Message 10 of 10

Re:Mic and Speaker are not working

2021-07-22, 8:01 AM

@ Bholu0909 wrote:

Hi 

     I buy motorola one fusion plus in December mic problem starting in march and its automatically solved now the mic again not working I thing my phone is  defective and I am living in chhatarpur Madhya Pradesh so no service center here please help me out

Regards

Rahul Shukla

 

Hi Rahul Shukla, 

 

Welcome to Motorola Forums. Sorry to know you are having a Microphone problem on your phone. I will try my best to help you with this. Before you could proceed with the repair, I would suggest you try doing a hardware test on the phone's Microphone by going>>Device help application in menu>>Fix>> Hardware Test>>Microphone>> 'BEGIN TEST' and check is it working or not. If you are able to hear the sound please restart the phone and check and there is no issue with the Microphone. Let me know how it goes. 

 

Thanks

Sunitha



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