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09-02-2020

AF

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Phone frequently goes blank while still active.

2020-09-02, 16:51 PM

My phone frequently goes blank if it left idle for some time. I had tried internal and external factory reset as suggested by lenovo support, but the problem appears again after the phone works fine for 5- 10 days. 

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2676 Posts

04-04-2018

IN

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Re:Phone frequently goes blank while still active.

2020-09-03, 5:51 AM

@ Sajthomas wrote:
 

 

My phone frequently goes blank if it left idle for some time. I had tried internal and external factory reset as suggested by lenovo support, but the problem appears again after the phone works fine for 5- 10 days. 

 

Hi,

 

Sorry to know about this. This is unusual, have you tested your device in Safe Mode? If not, I would suggest you check your device in Safe Mode and observe it for some time.

 

Let me know if the issue persists in Saf Mode, I will be waiting for your response.

 

Regards,

Suman



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