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09-14-2020

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Pop up camera stopped working

2020-09-14, 14:02 PM

My phone was working perfectly fine like a hour ago after which I recieved a video call on my phone which I picked up but my camera didn't pop up. After that I opened the camera app to see if it works which then popped up but when I closed the camera app it didn't go back in after which I opened the app once again and then it went down. After that I closed the app and since then my front camera as well as camera app stopped working

Screenshot_20200914-185805.png
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2676 Posts

04-04-2018

IN

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Re:Pop up camera stopped working

2020-09-16, 10:40 AM

@ MrigankC wrote:
 

 

My phone was working perfectly fine like a hour ago after which I recieved a video call on my phone which I picked up but my camera didn't pop up. After that I opened the camera app to see if it works which then popped up but when I closed the camera app it didn't go back in after which I opened the app once again and then it went down. After that I closed the app and since then my front camera as well as camera app stopped working

 

Hi,

 

Sorry to know about this. I would suggest you please perform Clear Cache in your device-- go to Settings > Apps & notifications > App Info > select camera > Storage > Clear Cache.

 

Let me know how it goes, I will be waiting for your response.

 

Regards,

Suman



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9 Posts

09-14-2020

AF

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  • Message 3 of 16

Re:Pop up camera stopped working

2020-09-16, 18:01 PM

I've tried factory reset & hard reset even then it's not working and I'm getting the error (screenshot attached) whenever I turn on camera app

Screenshot_20200916-232836.png
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2676 Posts

04-04-2018

IN

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Re:Pop up camera stopped working

2020-09-17, 9:38 AM

@ MrigankC wrote:
 

 

I've tried factory reset & hard reset even then it's not working and I'm getting the error (screenshot attached) whenever I turn on camera app

 

Thanks for trying and sharing the screenshots-- please take the hardware test-- go to the Moto/Device Help > Hardware test > Camera > test.

 

Let me know the test result.

 

Regards,

Suman



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9 Posts

09-14-2020

AF

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Re:Pop up camera stopped working

2020-09-17, 14:50 PM

I've tried that the front camera doesn't pops up. I've tried contacting service center they said it will take 15+ days for repair. Now I don't have any spare phone to use till then and I have a lot to do with this phone (study related). I don't know what to do now,please help

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7 Posts

07-16-2020

IN

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Re:Pop up camera stopped working

2020-09-17, 16:22 PM
Bro Disable main camera app and try installing Google camera app it will work
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7 Posts

07-16-2020

IN

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Re:Pop up camera stopped working

2020-09-17, 16:22 PM
Bro Disable main camera app and try installing Google camera app it will work
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9 Posts

09-14-2020

AF

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Re:Pop up camera stopped working

2020-09-17, 18:12 PM

Bro can you help me with the link or how to install it???

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9 Posts

09-14-2020

AF

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Re:Pop up camera stopped working

2020-09-17, 18:35 PM

I tried that now the back cam turns on but whenever I switch the cam the app crashes

Screenshot_20200918-000433.png
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19 Posts

08-24-2020

IN

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Re:Pop up camera stopped working

2020-09-17, 18:39 PM
It may be a fault of the Gcam app. Try installing other builds of the app.
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