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08-21-2020

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Random Touches in Pocket

2020-09-09, 2:08 AM

I am facing random Touches while my phn is in my pocket , it happens each and every time , since I bought this Moto One Fusion + .Plz fix this or bring pocket mode .

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2677 Posts

04-04-2018

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Re:Random Touches in Pocket

2020-09-10, 11:35 AM

@ Kabhinav933 wrote:
 

 

I am facing random Touches while my phn is in my pocket , it happens each and every time , since I bought this Moto One Fusion + .Plz fix this or bring pocket mode .

 

Hi,

 

Thanks for writing to us and sorry to know about this. I would like you to elaborate more on this in order to assist you further.

 

Does it unlock itself? Let me know.

 

Regards,

Suman



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12 Posts

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Re:Random Touches in Pocket

2020-09-11, 14:03 PM
When phone is in my pocket and call arrives then it's 90% that the call will probably auto picked up or ends or any other notification panel buttons would be pushed .
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Re:Random Touches in Pocket

2020-09-16, 10:13 AM

@ Kabhinav933 wrote:
 

When phone is in my pocket and call arrives then it's 90% that the call will probably auto picked up or ends or any other notification panel buttons would be pushed .

 

Thanks for the clarification. Are you using any screen guard or protector on the screen? 

 

Also, please check your device in Safe Mode and observe it for some time. Let me know if the issue persists in Safe Mode.

 

Let me know how it goes for further assistance.

 

Regards,

Suman



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12 Posts

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Re:Random Touches in Pocket

2020-09-18, 2:13 AM
Yes I'm using tempered glass , I observed it happens in safe mode as well.
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Re:Random Touches in Pocket

2020-09-21, 7:35 AM

@ Kabhinav933 wrote:
 

Yes I'm using tempered glass , I observed it happens in safe mode as well.

 

I see. I would suggest you take the hardware test pf the Proximity sensor and let me know the result.

 

Go to the app drawer > Moto/Device help > Hardware test > Proximity > test.

 

Let me know how it goes, this is an unusual concern, so we want to test everything possible.

 

Regards,

Suman



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Re:Random Touches in Pocket

2020-09-22, 16:02 PM

It shows its working. 

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Re:Random Touches in Pocket

2020-09-24, 11:28 AM

@ Kabhinav933 wrote:
 

 

It shows its working. 

 

Thanks for testing! I would like you to remove your fingerprint > turn the screen off > put it in your pocket > call in your device from a different phone and check.

 

If the issue still persists, I hate to suggest this but, try removing the screen guard and check. 

 

Let me know how it goes.

 

Regards,

Suman



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25 Posts

07-28-2020

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Re:Random Touches in Pocket

2020-09-25, 11:00 AM

Im sorry to intervene but i have experienced the same thing and i dont have any kind of tempered glass

Thiyush
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25 Posts

07-28-2020

IN

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  • Message 10 of 11

Re:Random Touches in Pocket

2020-09-25, 11:02 AM

And i dont have lock on my screen and i have observed it in safe mode too and the issue persists

Thiyush
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