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25 Posts

07-28-2020

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  • Message 1 of 27

Random shutdown

2020-07-28, 9:37 AM
After last update my phone gets switched off automatically when not in use. Please help me solve this problem. I have purchased a moto phone for the first time. Please help!
Thiyush
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2677 Posts

04-04-2018

IN

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  • Message 2 of 27

Re:Random shutdown

2020-07-29, 8:33 AM

@ Thiyush wrote:
 

After last update my phone gets switched off automatically when not in use. Please help me solve this problem. I have purchased a moto phone for the first time. Please help!

 

Hi,

 

Sorry to know about your concern. I will try my best to help you with this. Kindly check your device in Safe Mode and observe it for some time. 

 

Let me know if the issue persists. I will be waiting for your response.

 

Regards,

Suman



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25 Posts

07-28-2020

IN

34 Signins

275 Page Views

  • Posts: 25
  • Registered: ‎07-28-2020
  • Location: IN
  • Views: 275
  • Message 3 of 27

Re:Random shutdown

2020-08-01, 7:05 AM
Hello suman, So I have tried my phone in safe mode and it still shuts down and than I have done a factory reset on my phone but the problem is still there and my phone is not in replacement days so please can u solve this issue, I have purchased a moto phone for the first time and I expected this phone to be great so please help me!!
Thiyush
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6 Posts

05-17-2020

US

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  • Message 4 of 27

Random Restarts

2020-08-02, 15:54 PM
My mobile also suddenly restarts without my action after my mobile was updated to the recent version... Please provide me the solution because while surfing internet it continuously restarts and makes me very irritating... Thanks in advance
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2677 Posts

04-04-2018

IN

361 Signins

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  • Posts: 2677
  • Registered: ‎04-04-2018
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  • Message 5 of 27

Re:Random shutdown

2020-08-03, 11:33 AM

@ Thiyush wrote:
 

Hello suman, So I have tried my phone in safe mode and it still shuts down and than I have done a factory reset on my phone but the problem is still there and my phone is not in replacement days so please can u solve this issue, I have purchased a moto phone for the first time and I expected this phone to be great so please help me!!

 

Thanks for trying, just one thing I would like to confirm, have you performed a Factory Data Reset without an automatic restore? Let me know.

 

@Nag555 

 

Since when this is happening? Is it after the update as well? Have you also performed a Factory Data Reset?

 

Kindly confirm for further assistance. 

 

Regards,

Suman



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25 Posts

07-28-2020

IN

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  • Posts: 25
  • Registered: ‎07-28-2020
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  • Message 6 of 27

Re:Random shutdown

2020-08-04, 6:40 AM
Hello suman, I have done factory reset on my phone without automatic restore and yes this all has started after the update. Please fix this issue via software update if possible because now this problem has become so irritating and annoying. Thanks for support
Thiyush
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2677 Posts

04-04-2018

IN

361 Signins

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  • Posts: 2677
  • Registered: ‎04-04-2018
  • Location: IN
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  • Message 7 of 27

Re:Random shutdown

2020-08-05, 10:34 AM

@ Thiyush wrote:
 

Hello suman,I have done factory reset on my phone without automatic restore and yes this all has started after the update. Please fix this issue via software update if possible because now this problem has become so irritating and annoying.Thanks for support

 

Thanks for trying! I have informed my supervisors and it looks like this issue has already been escalated. 

 

Please allow some time for our concerned team to look into it and get back to you.

 

Meanwhile, please update your profile with the current phone, carrier, and the IMEI number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

 

If you need a reference in updating your profile, please click this link - https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,

Suman



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25 Posts

07-28-2020

IN

34 Signins

275 Page Views

  • Posts: 25
  • Registered: ‎07-28-2020
  • Location: IN
  • Views: 275
  • Message 8 of 27

Re:Random shutdown

2020-08-06, 7:48 AM
Hello suman, I have updated my IMEI number in my profile and its alright if you look onto my apps and please solve this issue I am so tired of this problem. Hope this will work👍. Thanks.
Thiyush
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2677 Posts

04-04-2018

IN

361 Signins

24810 Page Views

  • Posts: 2677
  • Registered: ‎04-04-2018
  • Location: IN
  • Views: 24810
  • Message 9 of 27

Re:Random shutdown

2020-08-07, 8:46 AM

@ Thiyush wrote:
 

Hello suman, I have updated my IMEI number in my profile and its alright if you look onto my apps and please solve this issue I am so tired of this problem. Hope this will work👍.Thanks.

 

Thank you Thiyush,

 

I have shared it with our concerned team.

 

Regards,

Suman



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6 Posts

05-17-2020

US

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  • Message 10 of 27

Re:Random shutdown

2020-08-13, 16:26 PM
My phone random restarts after update only... And the apps in mobile keeps on stopping and I m unable to use system apps not third party apps.. I have factory reset but still the problem is there... Help me to solve it..
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