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6 Posts

05-17-2020

United States of America

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  • Message 11 of 31

Re:Random shutdown

2020-08-13, 16:27 PM

My phone random restarts after update only... And the apps in mobile keeps on stopping and I m unable to use system apps not third party apps.. I have factory reset but still the problem is there... Help me to solve it..

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6 Posts

05-17-2020

United States of America

13 Signins

40 Page Views

  • Posts: 6
  • Registered: ‎05-17-2020
  • Location: United States of America
  • Views: 40
  • Message 12 of 31

Re:Random shutdown

2020-08-13, 16:27 PM

My phone random restarts after update only... And the apps in mobile keeps on stopping and I m unable to use system apps not third party apps.. I have factory reset but still the problem is there... Help me to solve it..

Reply
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6 Posts

05-17-2020

United States of America

13 Signins

40 Page Views

  • Posts: 6
  • Registered: ‎05-17-2020
  • Location: United States of America
  • Views: 40
  • Message 13 of 31

Re:Random shutdown

2020-08-13, 16:28 PM
My phone random restarts after update only... And the apps in mobile keeps on stopping and I m unable to use system apps not third party apps.. I have factory reset but still the problem is there... Help me to solve it..
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26 Posts

07-28-2020

India

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  • Message 14 of 31

Re:Random shutdown

2020-08-15, 5:33 AM

Hello suman, Did u find any solution regarding my problem because it is becoming worse day by day

Thiyush
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2999 Posts

04-04-2018

India

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  • Message 15 of 31

Re:Random shutdown

2020-08-18, 5:40 AM

@ Thiyush wrote:
 

 

Hello suman, Did u find any solution regarding my problem because it is becoming worse day by day

 

Hi,

 

I would like to inform you that our concerned team is working on this and asking for Bug Reports for further investigations,

 

1.  Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]

 

2. After the above steps Developer options will be enabled.

 

3. Go to Settings ->Developer options -> Enable USB debugging > Toggle On

 

4. Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On

 

5. Once the issue is reproduced, Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power-down menu.

 

6. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.

 

7. Then upload the Bug Report to your personal Google Drive and then share the link to the Bug Report on the forums in a reply or via a private message.

 

8. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time. 

 

Kindly share with us the Bug reports as soon as possible.

 

Regards,

Suman



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26 Posts

07-28-2020

India

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  • Posts: 26
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  • Message 16 of 31

Re:Random shutdown

2020-08-18, 6:16 AM

I have already done this before. Anything else that i can do? Any software update is coming?  Please solve this because problem is so annoying. Thanks for support!!

Thiyush
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2999 Posts

04-04-2018

India

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  • Message 17 of 31

Re:Random shutdown

2020-08-19, 10:56 AM

@ Thiyush wrote:
 

 

I have already done this before. Anything else that i can do? Any software update is coming?  Please solve this because problem is so annoying. Thanks for support!!

 

Can you share the Bug report to me? That would be very much helpful.

 

Regarding the software update, we are unable to tell the exact date or time. You will be notified once it's there.

 

Regards,

Suman



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26 Posts

07-28-2020

India

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  • Posts: 26
  • Registered: ‎07-28-2020
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  • Message 18 of 31

Re:Random shutdown

2020-08-21, 1:56 AM

https://drive.google.com/file/d/18sTFo7--3mxcVoOebsspRN4sEyScXP_5/view?usp=drivesdk this is the link of bug report. I hope this problem will be solved soon.

Thiyush
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2999 Posts

04-04-2018

India

404 Signins

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  • Posts: 2999
  • Registered: ‎04-04-2018
  • Location: India
  • Views: 27725
  • Message 19 of 31

Re:Random shutdown

2020-08-21, 6:40 AM

@ Thiyush wrote:
 

 

https://drive.google.com/file/d/18sTFo7--3mxcVoOebsspRN4sEyScXP_5/view?usp=drivesdk this is the link of bug report. I hope this problem will be solved soon.

 

Thank you so much for the Bug report. I have shared it with our concerned team. Once I get any update from them, I will get back to you.

 

Regards,

Suman



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26 Posts

07-28-2020

India

36 Signins

280 Page Views

  • Posts: 26
  • Registered: ‎07-28-2020
  • Location: India
  • Views: 280
  • Message 20 of 31

Re:Random shutdown

2020-09-03, 14:02 PM

Its been a month but still there is no update or solution to my problem. Can you please clarify why your concerned team is taking so much time. This problem is becoming worse day by day, now if my phone remains in idle state for 30 minutes it randomly switches off. Please solve this. Now im regretting choosing Motorola.

Thiyush
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