Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

motorola one Phonesmotorola one fusion+
All Forum Topics
Options

2 Posts

09-05-2020

India

3 Signins

15 Page Views

  • Posts: 2
  • Registered: ‎09-05-2020
  • Location: India
  • Views: 15
  • Message 21 of 31

Re:Random shutdown

2020-09-05, 4:19 AM

I bought this phone one month and a half back.But phone shut downs automatically while not in use.I tried factory reseting but that was of no use .what should I do.

Reply
Options

26 Posts

07-28-2020

India

36 Signins

280 Page Views

  • Posts: 26
  • Registered: ‎07-28-2020
  • Location: India
  • Views: 280
  • Message 22 of 31

Re:Random shutdown

2020-09-05, 10:30 AM

Facing the same issue from last one month and I have tried everything they said like factory reset, bug report etc. but not a single solution is given by them. They just say we have reported our concerned team, once we get a solution we will be back to you. But nothing has happened and now im regretting for choosing Motorola 

Thiyush
Reply
Options

2 Posts

09-05-2020

India

3 Signins

15 Page Views

  • Posts: 2
  • Registered: ‎09-05-2020
  • Location: India
  • Views: 15
  • Message 23 of 31

Re:Random shutdown

2020-09-06, 4:02 AM

This is my first smart phone and I had great expectations about this.Now I am not sure whether I can use this for mare than few months because from the second week itself this phone started behaving like this .I hope you could help me.

Reply
Options

26 Posts

07-28-2020

India

36 Signins

280 Page Views

  • Posts: 26
  • Registered: ‎07-28-2020
  • Location: India
  • Views: 280
  • Message 24 of 31

Re:Random shutdown

2020-09-28, 16:21 PM

Now it has been more than 3 months i have been hearing that our concerned team is doing something, we will get back to you, give us some time etc. can you please take my issue seriously and try to solve it and if you are unable to solve this so please tell me so that i can do something....

Thiyush
Reply
Options

2999 Posts

04-04-2018

India

404 Signins

27725 Page Views

  • Posts: 2999
  • Registered: ‎04-04-2018
  • Location: India
  • Views: 27725
  • Message 25 of 31

Re:Random shutdown

2020-09-29, 14:29 PM

@ Thiyush wrote:
 

 

Now it has been more than 3 months i have been hearing that our concerned team is doing something, we will get back to you, give us some time etc. can you please take my issue seriously and try to solve it and if you are unable to solve this so please tell me so that i can do something....

 

I apologize for the delay, our concerned team is working with the Bug reports which were shared.

 

Could you please share with us a fresh Bug Report? Our engineers want a new fresh Bug report generated right after the reboot. Kindly share it with me as soon as possible.

 

I understand this can be really inconvenient and we want our users to have a working phone. Kindly help us with this.

 

Regards,

Suman



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

26 Posts

07-28-2020

India

36 Signins

280 Page Views

  • Posts: 26
  • Registered: ‎07-28-2020
  • Location: India
  • Views: 280
  • Message 26 of 31

Re:Random shutdown

2020-09-30, 3:15 AM

Fresh bug report just after the reboot and update:-

https://drive.google.com/file/d/1WsvYe-sioOyhSWw17xIvNjLBTE3KQmsJ/view?usp=drivesdk

 

 

Now please solve it ASAP if you can

Thiyush
Reply
Options

2999 Posts

04-04-2018

India

404 Signins

27725 Page Views

  • Posts: 2999
  • Registered: ‎04-04-2018
  • Location: India
  • Views: 27725
  • Message 27 of 31

Re:Random shutdown

2020-09-30, 13:02 PM

@ Thiyush wrote:
 

 

Fresh bug report just after the reboot and update:-

https://drive.google.com/file/d/1WsvYe-sioOyhSWw17xIvNjLBTE3KQmsJ/view?usp=drivesdk

 

 

Now please solve it ASAP if you can

 

Thank you very much for this. I have submitted, I will get back to you.

 

Regards,

Suman



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

1 Posts

10-23-2020

Mexico

1 Signins

5 Page Views

  • Posts: 1
  • Registered: ‎10-23-2020
  • Location: Mexico
  • Views: 5
  • Message 28 of 31

Re:Random shutdown

2020-10-23, 14:45 PM

I'm experiencing the same problem. I have less than a month with it but it restarts when not in use since day one. Is there any solution or hope to be fixed or I should return it?

Reply
Options

1 Posts

10-23-2020

India

1 Signins

0 Page Views

  • Posts: 1
  • Registered: ‎10-23-2020
  • Location: India
  • Views: 0
  • Message 29 of 31

Re:Random shutdown

2020-10-23, 22:42 PM

I own a Motorola One Fusion Plus. My phone shuts down when idle. It happens in an interval of a day or two, sometimes may be more. This problem is really frustrating during emergencies. I had given my phone to the nearest service center in Kolkata, they could not solve my issue. Please look into the matter, as keeping a phone which switches off by itself is of no use. 

Reply
Options

26 Posts

07-28-2020

India

36 Signins

280 Page Views

  • Posts: 26
  • Registered: ‎07-28-2020
  • Location: India
  • Views: 280
  • Message 30 of 31

Re:Random shutdown

2020-10-28, 5:23 AM

Hello suman, is there any update regarding my issue or your concerned team is still doing something?

Thiyush
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms