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08-11-2020

DE

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Rear camera does not work, error code 01400001

2020-08-11, 19:19 PM

Hi there,

 

Can anyone help me? The rear camera does not work. After starting the camera app, it displays the error code 01400001 and automatically switches to the pop-up selfie camera.

 

What to do? Is this a hardware failure or some setting? For info: I just update the phone to the last software version QPIS30.73-16-5-3

 

Thanks for your help.

 

Peter

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2536 Posts

04-04-2018

IN

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Re:Rear camera does not work, error code 01400001

2020-08-12, 10:57 AM

@ ThisPeter wrote:
 

 

Hi there,

 

Can anyone help me? The rear camera does not work. After starting the camera app, it displays the error code 01400001 and automatically switches to the pop-up selfie camera.

 

What to do? Is this a hardware failure or some setting? For info: I just update the phone to the last software version QPIS30.73-16-5-3

 

Thanks for your help.

 

Peter

 

Hello!

 

Thanks for writing to us! In order to assist you further, kindly confirm the device model you are using and when did it start?

 

Kindly let me know.

 

Regards,

Suman



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20 Posts

07-30-2020

IN

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Re:Rear camera does not work, error code 01400001

2020-08-13, 4:31 AM

Looking at the following details I think the person is talking about motorola one fusion plus:

1. TheThe forum is for Motorola one fusion plus

2. He is talking about popup selfie camera which further narrow down the choices ( guessing he is talking about motorola phone only)

3. The final clue is the software version

 

Instead of giving any pointer you people very smartly ask some stupid questions.

  1.  
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2536 Posts

04-04-2018

IN

352 Signins

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  • Posts: 2536
  • Registered: ‎04-04-2018
  • Location: IN
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  • Message 4 of 5

Re:Rear camera does not work, error code 01400001

2020-08-13, 10:28 AM

@ Dabbu_G wrote:
 

 

Looking at the following details I think the person is talking about motorola one fusion plus:

1. TheThe forum is for Motorola one fusion plus

2. He is talking about popup selfie camera which further narrow down the choices ( guessing he is talking about motorola phone only)

3. The final clue is the software version

 

Instead of giving any pointer you people very smartly ask some stupid questions.

  1.  

 

Sir,

 

We are here to help our customers. I wanted to confirm the device model because of the Build number and the location of the user. 

 

I appreciate your activity in our community and trying to help the user. We understand how important it is to have a working phone. 

 

 

Thanks,

Suman



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2536 Posts

04-04-2018

IN

352 Signins

23825 Page Views

  • Posts: 2536
  • Registered: ‎04-04-2018
  • Location: IN
  • Views: 23825
  • Message 5 of 5

Re:Rear camera does not work, error code 01400001

2020-08-13, 10:29 AM

@ ThisPeter wrote:
 

 

Hi there,

 

Can anyone help me? The rear camera does not work. After starting the camera app, it displays the error code 01400001 and automatically switches to the pop-up selfie camera.

 

What to do? Is this a hardware failure or some setting? For info: I just update the phone to the last software version QPIS30.73-16-5-3

 

Thanks for your help.

 

Peter

 

Also, please update your profile with the current phone, carrier and IMEI number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

 

If you need a reference in updating your profile, please click this link - https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,

Suman



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