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3 Posts

11-26-2020

India

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  • Message 1 of 21

Slow Charging instead of Turbo.

2020-11-26, 8:03 AM

I bought this phone recently (just 1 month ago) and it was working fine till the day Turbo charging stopped working. It was charging quite well in turbo mode and a message that Turbo charging connected also used to appear whenever i connected the charger. But suddenly one day instead of Turbo charging, Slow Charging message appeared and it took really long to charge the phone( 5hrs to charge from 50% to 100%). Now, the turbo charging is completely gone and it's always charging in slow mode.

I tried few things,

1. Rebooting and also tried charging it in switch off state.

2. Drained the battery completely and fully charged it + For extra hours too.

3.Tried charging in different outlets and using different cables and chargers, and also through my PC.

I didn't reset the device yet as i don't think this would help. One more thing is that i thought of clearing the cache partition through recovery mode but that option is not available there.

It seems to be a very old problem with moto devices but no proper reason and solution is there. Hope they acknowledge and fx it, till then any workaround would be really appreciated.

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1554 Posts

08-15-2020

United Kingdom of Great Britain and Northern Ireland

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  • Message 2 of 21

Re:Slow Charging instead of Turbo.

2020-11-26, 14:12 PM

Try checking and cleaning out the USB socket on the phone - don't use any liquids or metal or compressed air, gentle use of a small sharp stick or blow gently with a bulb blower.
The socket may have tiny bits of dust or pocket fluff. You can use a straw to suck any debris out. Do the same for your cable.

Also try to use a cable that definitely works for high speed charging and test your cable on someone else's device.

 

.

■ I am not a Motorola/Lenovo Employee. I am a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. ■
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3 Posts

11-26-2020

India

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  • Message 3 of 21

Re:Slow Charging instead of Turbo.

2020-11-26, 15:46 PM

Thanks for your reply. I tried cleaning both the ports but didn't help. I tried charging using a different cable which i use to fast charge my other phone but even this didn't work. Tried that different fast charger with moto but no luck. 

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1554 Posts

08-15-2020

United Kingdom of Great Britain and Northern Ireland

524 Signins

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  • Posts: 1554
  • Registered: ‎08-15-2020
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  • Message 4 of 21

Re:Slow Charging instead of Turbo.

2020-11-26, 15:51 PM

Could be the actual port then so best to get someone to check it for possible repair.

 

https://motorola-mobility-en-in.custhelp.com/app/mcp/trackrepair2

 

 

.

■ I am not a Motorola/Lenovo Employee. I am a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. ■
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3 Posts

11-26-2020

India

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  • Message 5 of 21

Re:Slow Charging instead of Turbo.

2020-11-29, 2:02 AM

Hi, i just find out that the charger has some issue. The charging wire/cable is, i think ,not working properly. I tried a different cable with the same adapter (with in box moto charger adapter) and it's working fine and connecting to Turbocharge mode. So, i wanted to confirm as this must be under 6 months accessory warranty cover, will it be replaced by a new one in service center or not?

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1554 Posts

08-15-2020

United Kingdom of Great Britain and Northern Ireland

524 Signins

13360 Page Views

  • Posts: 1554
  • Registered: ‎08-15-2020
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  • Message 6 of 21

Re:Slow Charging instead of Turbo.

2020-11-29, 11:28 AM

I doubt a cable would be covered by warranty - just buy another one, they are not expensive.

 

 

.

■ I am not a Motorola/Lenovo Employee. I am a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. ■
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3052 Posts

03-04-2016

India

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  • Message 7 of 21

Re:Slow Charging instead of Turbo.

2020-11-30, 10:00 AM

Hi Akskshay007,

You can get it replaced from our repair center, you will have 1 Year on Handset and 6 Months on Accessories from the date of purchase. Please let us know your location State/City so that I can help you with repair center details. 

Thanks

Sandip



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2 Posts

11-01-2020

India

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  • Message 8 of 21

Re:Slow Charging instead of Turbo.

2020-12-17, 8:22 AM

From the last week, the phone is charging very slow. Earlier it used to fully charge the phone in two hours now it's taking 5-6 hours which is really frustrating. This phone is not even two months old and I'm having so many issues with it slow charging is just one of them.

Edited: Post merged into running thread. -Sandip

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2 Posts

11-01-2020

India

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  • Message 9 of 21

Slow Charging instead of Turbo.

2020-12-17, 8:27 AM
Same issue with me from last one week. Did you get your issue resolved?
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3052 Posts

03-04-2016

India

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  • Message 10 of 21

Re:Slow Charging instead of Turbo.

2020-12-17, 9:03 AM

Hi GopalB,

Thank you for reaching out and sorry to know about this. Have you tried any troubleshooting steps? If we know what you have tried then we know where we can begin to try to help.

Regards

Sandip



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