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The camera is not working after the recent update, it just hangs

2020-09-09, 8:05 AM

Hi Please see the attached photo of my screen, the camera stops working and just hangs, Kindly help

 

This started after installing the recent update 2020-07-01

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Re:The camera is not working after the recent update, it just hangs

2020-09-09, 8:11 AM

Forgot to mention , I am getting this message in the notification "Camera is performing image processing  service" 

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Re:The camera is not working after the recent update, it just hangs

2020-09-09, 11:42 AM

Im getting the same problem but was since I got the phone. 

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2576 Posts

04-04-2018

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Re:The camera is not working after the recent update, it just hangs

2020-09-10, 11:32 AM

@ sankallar wrote:
 

 

Forgot to mention , I am getting this message in the notification "Camera is performing image processing  service" 

 

Hi Sankallar & @emcjunior 

 

Sorry to know about your devices and thanks for reporting this to us! I would suggest you, please perform Clear Cache in your Camera-- go to Settings > Apps & notifications > App Info > select Camera > Storage > Clear Cache.

 

If the issue still persists, I recommend performing a Factory Data Reset by taking a back up of your contacts and data.  Settings > System > Reset > Factory Data Reset > Reset Phone > Enter your Screen Lock > Select Erase Everything to begin the reset. Let us know how it goes.  

 

We recommend performing a reset after a Software update as it helps to start the device afresh and that could solve your concern.  

 

Please let me know how it goes, this should help.

 

Regards,

Suman



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Re:The camera is not working after the recent update, it just hangs

2020-09-11, 11:17 AM
I did the factory reset and the front camera is working , rear camera is still slow and not able to do a switch over , it hangs :(. Kindly help
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Re:The camera is not working after the recent update, it just hangs

2020-09-11, 13:06 PM

Hi Just did a test of hardware from device help, there is 13-15 sec delay in opening the rear camera, thus it hangs. Please help

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Re:The camera is not working after the recent update, it just hangs

2020-09-14, 11:07 AM

@ sankallar wrote:
 

 

Hi Just did a test of hardware from device help, there is 13-15 sec delay in opening the rear camera, thus it hangs. Please help

 

Thanks for trying! There is a delay in the opening of the camera but it does open correct? If yes, this shouldn't be a hardware problem. 

 

Can you check if the camera app is updated in Play Store? Let me know.

 

Regards,

Suman



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