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08-24-2020

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back camera takes a lot of time to load

2020-08-24, 6:23 AM

This is my first Motorola phone which is Motorola one fusion plus. when i had open the phone from out of the camera app was working fine but on the second the camera is taking a lot of time to load around 30 sec. every time i shift from the front camera to the back camera.  And app also become not responding when i shift from the front camera to the back camera. with the device is not responding to any response for few seconds.

 

I follow all the steps from start to end till factory reset my phone the problem is still there. link of guide:[link

 

 

I am also attaching the photo version of android i am on.

 

 

Thanks for any help.

Pranav Kumar
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1 Posts

05-31-2019

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Re:back camera takes a lot of time to load

2020-08-24, 14:17 PM

I also have the same error. Please help us out.This is my third moto phone and now so disappointed 🥺

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4 Posts

08-24-2020

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Re:back camera takes a lot of time to load

2020-08-24, 16:19 PM
I had already reset my phone three times. But it is still their.
Pranav Kumar
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2817 Posts

04-04-2018

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Re:back camera takes a lot of time to load

2020-08-26, 11:12 AM

@ Pranav083 wrote:
 

I had already reset my phone three times. But it is still their.

 

Hi Pranav & @Devandudezz007 ,

 

Sorry to know about your device cameras and thanks for reporting! I see that you have already performed a Factory Data Reset, have you done with without an automatic restore?

 

Also, please check the device in Safe Mode and see if the issue persists.

 

Let me know how it goes, I will be waiting for your response.

 

Regards,

Suman



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4 Posts

08-24-2020

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Re:back camera takes a lot of time to load

2020-08-26, 16:18 PM

I had tried safe mode also as instructed on the official guide. And for full factory reset i tried Setting ---> System ---> Reset Options ---> Erase all data( Factory reset).

 

Thanks for reply. 

Pranav Kumar
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Re:back camera takes a lot of time to load

2020-08-27, 11:34 AM

@ Pranav083 wrote:
 

 

I had tried safe mode also as instructed on the official guide. And for full factory reset i tried Setting ---> System ---> Reset Options ---> Erase all data( Factory reset).

 

Thanks for reply. 

 

Is it still the same in Safe Mode? Kindly confirm.

 

Regards,

Suman



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Re:back camera takes a lot of time to load

2020-08-27, 14:46 PM

yes , i had already checked in the safe mode , for confirmation i am attaching the screenshot for the same, showing the camera is not loading up . and it a lot of time. 

 

Thanks for the reply

Pranav Kumar
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2817 Posts

04-04-2018

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Re:back camera takes a lot of time to load

2020-08-31, 10:25 AM

@ Pranav083 wrote:
 

 

yes , i had already checked in the safe mode , for confirmation i am attaching the screenshot for the same, showing the camera is not loading up . and it a lot of time. 

 

Thanks for the reply

 

Thanks for trying and sharing the screenshot. However, we are unable to see properly in the screenshot like how long does it take to load, etc.

 

Please share a sample video of you loading the Camera. (You just have to take a video of your device when you open the camera from a different phone).

 

I will be waiting for your response. (You can share the video in your Google Drive or YouTube).

 

Regards,

Suman



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