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10-22-2020

CA

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Disney+ not playing video

2020-10-22, 7:48 AM

I just bought a moterola one hyper and so far really good phone, the only problem is I can't play Disney+. The audio will play but the video will not. I know it is not a problem with Disney because I am able to play video on my old phone. Just hoping I could get a reason as to why it is not working and if there is something that I need to do. Please help!

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2884 Posts

04-04-2018

IN

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Re:Disney+ not playing video

2020-10-22, 14:50 PM

@ GhostZK wrote:
 

 

I just bought a moterola one hyper and so far really good phone, the only problem is I can't play Disney+. The audio will play but the video will not. I know it is not a problem with Disney because I am able to play video on my old phone. Just hoping I could get a reason as to why it is not working and if there is something that I need to do. Please help!

 

Hi,

 

Sorry to know about this and thanks for letting us know. I would like to know when did it start? Please perform Clear Cache in your device-- go to Settings > Apps & notifications > App Info > select the app > Storage > Clear Cache.

 

Also, make sure the app is up to date from Play Store. Let me know how it goes.

 

Regards,

Suman



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793 Posts

08-15-2020

GB

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Re:Disney+ not playing video

2020-10-22, 18:15 PM

Try a different Colours setting (Settings/Display/Advanced) - if you're on Saturated, try Boosted etc.

■ I am not a Motorola/Lenovo Employee. I am a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. ■ Please search the forum before posting. I do not respond to unsolicited PMs ■ Site Rules: https://tinyurl.com/yxlqjnal ■ Site Advice: https://tinyurl.com/yxchoq72 ■ If you post a question and no-one answers it does not mean no-one is thinking about it ■
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793 Posts

08-15-2020

GB

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Re:Disney+ not playing video

2020-10-22, 19:38 PM

I believe it's "Boosted" which may be the culprit so use Natural or Saturated.

■ I am not a Motorola/Lenovo Employee. I am a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. ■ Please search the forum before posting. I do not respond to unsolicited PMs ■ Site Rules: https://tinyurl.com/yxlqjnal ■ Site Advice: https://tinyurl.com/yxchoq72 ■ If you post a question and no-one answers it does not mean no-one is thinking about it ■
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