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Moto One Hyper IMEI not found by AT&T

2020-02-21, 18:26 PM

Hello (again), I posted this question last night but it got caught in the change to the new forum.  So I'm posting again...

 

Ordered a new Moto One Hyper (US, unlocked) off the Motorola web site last week.  It arrived on Thursday Feb 20 (yesterday).  Went to the AT&T website to get service setup as BYOD.  When I enter the IMEI number the website says "IMEI not found".  How can I get the IMEI number to be added to AT&T database??

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17579 Posts

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Re:Moto One Hyper IMEI not found by AT&T

2020-02-24, 20:09 PM

Hi.

 

Thanks for bringing this up, and for having your IMEI in your profile. We're investigating.

 

  • Matt
Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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17579 Posts

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Re:Moto One Hyper IMEI not found by AT&T

2020-02-26, 15:35 PM

Ordered a new Moto One Hyper (US, unlocked) off the Motorola web site last week.  It arrived on Thursday Feb 20 (yesterday).  Went to the AT&T website to get service setup as BYOD.  When I enter the IMEI number the website says "IMEI not found".  How can I get the IMEI number to be added to AT&T database??

 

Hi again.

 

Do you already have an AT&T SIM? Have you tried putting it in the phone if so?

 

The phone will work on the network, but the online IMEI identifier is not 100% accurate. We're working with AT&T to try to address this.

 

Thanks,

 

  • Matt
Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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Re:Moto One Hyper IMEI not found by AT&T

2020-02-26, 19:32 PM

AT&T Sim is on on the way, should have it by end of this week then we'll try it.

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Re:Moto One Hyper IMEI not found by AT&T

2020-02-28, 2:59 AM
SIM arrived, phone still not working. Can't make calls.
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70 Posts

08-30-2018

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Re:Moto One Hyper IMEI not found by AT&T

2020-02-28, 15:37 PM

SIM arrived, phone still not working. Can't make calls.

 

Hello JohnnyBananas95,

 

I'm sorry to hear that you still can't make calls.  Have you reached back out to AT&T to ensure everything is provisioned correctly on their end since you received the SIM? 

 

Best regards,

Becky



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Re:Moto One Hyper IMEI not found by AT&T

2020-03-02, 17:29 PM

Worked with AT&T support for nearly 2 hours and couldn't get it to work.

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Re:Moto One Hyper IMEI not found by AT&T

2020-03-03, 21:00 PM

Thank you for that information.  Can you also provide me with the following information?

 

You mentioned calls are not working.  Is your mobile data workingm can you send text messages?

 

Does the device appear to be connected to the mobile network?

 

Thank you for the additional information.

Becky

 

 



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Re:Moto One Hyper IMEI not found by AT&T

2020-03-04, 0:42 AM
Mobile data is not working, text messages mostly don't work. Can only send and takes very long time to be received if there are received at all. Worked with AT&T again last night for over an hour. Tried different SIM, didn't work. I was called today by Motorola to have the phone replaced. After 6+ hours working on this I hope it's almost over.
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Re:Moto One Hyper IMEI not found by AT&T

2020-03-06, 3:26 AM

We have discovered that when the phone is anywhere but at home it works.  Calls, texts, mobile data, it all works.  We live in town, not outside town, so don't know what's going on with AT&T coverage.  We are still going to replace the phone to see if that makes any difference.  Has there been any feedback about this phone having weak reception of cell service?

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