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06-14-2021

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Vibration not working

2021-06-14, 17:16 PM

Hello, for the past few days my phone is not vibrating when I get a text or a call. It is turned on and it's shows in the banner up top that's it's on but it's not working at all. Any suggestions?

Thanks in advance.

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1547 Posts

11-24-2020

India

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Re:Vibration not working

2021-06-15, 6:58 AM

Hi lrobeson

 

Welcome to Motorola Forums. Sorry to know about this. I will try my best to help you with this. Can you please test if the vibration sensor is working or not. You can check by going to Device help application in menu>>Fix>> Hardware Test>>Vibration Sensor>> 'BEGIN TEST' and check if it is working or not. If it is working here, please restart the phone and let me know how it goes. 

 

Thanks

Sunitha



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1547 Posts

11-24-2020

India

169 Signins

18105 Page Views

  • Posts: 1547
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 18105
  • Message 2 of 4

Re:Vibration not working

2021-06-15, 6:58 AM

Hi lrobeson

 

Welcome to Motorola Forums. Sorry to know about this. I will try my best to help you with this. Can you please test if the vibration sensor is working or not. You can check by going to Device help application in menu>>Fix>> Hardware Test>>Vibration Sensor>> 'BEGIN TEST' and check if it is working or not. If it is working here, please restart the phone and let me know how it goes. 

 

Thanks

Sunitha



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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2 Posts

06-14-2021

United States of America

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  • Posts: 2
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Re:Vibration not working

2021-06-15, 13:01 PM

Thank you for your response! Yesterday, I somehow stumbled upon a diagnostic test and it fixed the problem. However, I took the steps you said to familiarize myself with it in case it happens again and that test is not there... I have no clue where I found the test. It was like an 18 question test. It tested colors and sounds audio and video.🤷

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3058 Posts

03-04-2016

India

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Re:Vibration not working

2021-06-16, 5:41 AM

@ lrobeson wrote:

Thank you for your response! Yesterday, I somehow stumbled upon a diagnostic test and it fixed the problem. However, I took the steps you said to familiarize myself with it in case it happens again and that test is not there... I have no clue where I found the test. It was like an 18 question test. It tested colors and sounds audio and video.🤷

Hi, 

 

Glad to know it's fixed. Please don't hesitate to reach out to us if you have any further questions/concerns.

 

Thanks

Sandip



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