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11 Posts

03-09-2020

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YoutubeTV showing black screen on One Hyper

2020-03-09, 18:00 PM

I'm having a weird issue on Motorola One Hyper having YoutubeTV only showing black screen but have sounds. I have uninstalled, reinstall, clear cache, clear data. It still has the same problems. All my other mobile devices do not have issues. I have rebooted, power on and off the phone without any avail. This is a new phone I setup for my dad. 

 

So far regular Youtube works but only the YouTube TV is not working. For other mobile devices and TV are ok. I also have latest patch from Motorola which is on December 2019. Anyone able to chime in on this?

 

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158 Posts

02-24-2020

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Re:YoutubeTV showing black screen on One Hyper

2020-03-09, 21:30 PM
I had same issue with Sling after OTA. It looks OK after I did a factory reset (wipe). It works even after rooting
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11 Posts

03-09-2020

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Re:YoutubeTV showing black screen on One Hyper

2020-03-09, 22:44 PM

I set up the phone for my dad brand new out of box last week. The problem came out brand new setup. I contacted support side a while ago and it was stated that it is related to IMEI that i need to get back to them to register. I'm a little bit confused on that statement, so I will need to contact them again later since I dont have the phone with me.

 

I wonder if anybody has the same issue as me.

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19970 Posts

02-03-2016

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Re:YoutubeTV showing black screen on One Hyper

2020-03-13, 14:06 PM

Hi.

 

I tested it and didn't have this issue. Can you show a video of what you are experiencing?

 

  • Matt
Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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11 Posts

03-09-2020

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Re:YoutubeTV showing black screen on One Hyper

2020-07-22, 20:48 PM

Just providing update. I just let it have more YoutubeTV updates to come out and OS update to see if it will fix the issue. So far still have similar problem of black screen. Do take note this is "YouTubeTV" this is not the same as the regular YouTube.

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1 Posts

09-06-2020

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Re:YoutubeTV showing black screen on One Hyper

2020-09-06, 21:44 PM

Hi. We bought 2 exactly same phones but just mine is not reproducing Netflix or Starz. Black Screen with sounds. I'm done, dont know what else to.do

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04-04-2018

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Re:YoutubeTV showing black screen on One Hyper

2020-09-08, 7:50 AM

@ Laura RB wrote:
 

 

Hi. We bought 2 exactly same phones but just mine is not reproducing Netflix or Starz. Black Screen with sounds. I'm done, dont know what else to.do

 

Hi,

 

Thanks for writing and letting us know! Please perform Clear Cache in your device-- go to Settings > Apps & notifications > App Info > select these apps > Storage > Clear Cache.

 

Also, make sure these apps are up to date in the Play Store.

 

Let know how it goes.

 

Regards,

Suman

 

 



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11 Posts

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Re:YoutubeTV showing black screen on One Hyper

2021-02-22, 20:06 PM
Hi Suman, I'm the original one created this post. Just want to let you know that doing clear cache and even up to clear whole data storage on it did NOT resolve this issue. I kept updating the app everytime google release one and do the cache clear and storage clear just to be safe. This did NOT resolve it still. It would be almost exactly 1 year from all the updates till now. Opening a ticket with Google just ask me to send back to work with Motorola as the issue relies on your side as per their comment. I believe this need to be resolved thru OS update. On my side this is happening to YouTubeTV which is their TV service.
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964 Posts

11-24-2020

India

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Re:YoutubeTV showing black screen on One Hyper

2021-02-23, 16:07 PM

@ Sensui wrote:

Hi Suman,I' the original one created this post. Just want to let you know that doing clear cache and even up to clear whole data storage on it did NOT resolve this issue. I kept updating the app everytime google release one and do the cache clear and storage clear just to be safe. This did NOT resolve it still. It would be almost exactly 1 year from all the updates till now. Opening a ticket with Google just ask me to send back to work with Motorola as the issue relies on your side as per their comment. I believe this need to be resolved thru OS update.On my side this is happening to YouTubeTV which is their TV service.

Hi,

 

Thank you for trying and your efforts are highly appreciated. I would suggest you go to Setting >>display>>Advanced>>Colors>> Try changing options and test if it working. Let me know how it goes.

 

Thanks

Sunitha



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11 Posts

03-09-2020

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Re:YoutubeTV showing black screen on One Hyper

2021-06-10, 17:55 PM

Just FYI. Upgrading the OS to Android 11 fixed the issue. Looks like Motorola/Lenovo included all the proper digital rights to Android 11. This case can be considered resolved.

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