Solution? The only solution is to update the device to Android 11. What the hell you mean "It is One,but not exactly"? Where have you being one year? Testing? Really? Even Xiaomi is updating their midrange 4 years old ONE devices to Android 10. What you do? Releasing device with Android 9 when 10 is out there simply to trick the customers with "well it will receive only one major update". Yes! One. But old one!!! 

Dear Mr. Tom. You won`t have any angry customers if your team is doing it`s job...IN TIME! And if your team is keeping it`s promises! You promised that the one macro will get Android 10 in February 2020,right? You have changed your mind. I was thinking my next phone to be Motorola again,but...I have changed my mind! "You care about us" you said. But the real care is not lying your customers and changing your mind,Mr. Tom. The real care is when you are so lazy that all the company`s are providing Android 10 but you don`t at least to release Android 11 for them!!! That is care for your customers!    :)

@MotorolaTom 

Hey 

motorola one macro

The upgrade to Android 10 is currently rolling out in stages.

Do you have the latest Motorola software? Find out.

How many years or days will it take ???? to initiate the roll out

Thanks

Hello.

In my place as a customer, I have been bringing a complaint and maybe a tug of an ear so that you wake up and give your customers more value by giving them what they want. Youwill probably ***REMOVED*** for what I'm going to say, but it never hurts to try.

So... The point is that Motorola sucks at updates and only One Macro and G8 Play were the company's ugly ducklings.

As customers, we have complete freedom to claim and charge Android 10 as many times as we want, and that's what we do on this forum.  I see here dedicated and super willing employees to answer the questions of the guys, but when it comes to Android 10, the dedication of these employees already falls.

There is no doubt that we are looking forward to this update, so we asked about it here on the website several times (I say that for everyone) but when we start insisting too much, they simply give us a warning that if we continue we could win a ban on the account for a reason  of SPAM, what is wrong on your part, we are taking your foot, not spamming.

About the updates, unfortunately this Tom team is very slow and slow, we have been waiting for this update for over 1 year and so far nothing.  Many devices are already programmed to receive Android 11, Google is already working on 12 and we are still waiting for Android 10.

It is really a joke what Motorola is doing with us, disrespecting the consumer.  From my own experience, I can say with total certainty that Motorola is the worst brand to update its devices, it is unbelievable how it is a brand that cannot update its own devices with quality and authenticity like the other companies in the market.  It is a company without compromises, a company without words that does not deliver what it promises, leaving several customers with false expectations that their device (One Macro) is about to update, but it is all an illusion.  

It is disappointing the way that Motorola works with updates, it does not work with dates, because it knows that it is horrible in updates and can delay when delivering them according to the date disclosed, which would only make its customers more furious.

I just wish that as an apology for the inconvenience and for making several customers anxious, you would update both G8 Play and One Macro to Android 11, because I think it would be the least you could do.

Ieave here my dissatisfaction with the company and the clear information that my next cell phone will definitely not be from Motorola.  

P.S: I'm sorry, but unfortunately whoever bought the G8 Play or Moto One Macro won Motorola a clown nose.  🤡

***Admin: Please do not use vulgar language. Review community guidelines here: https://forums.lenovo.com/t5/Forum-Feedback/Moto-Owners-Forum-Site-Rules/td-p/3269704***

200 % truth bro , But there are not care , every day I will check my phone update for android 10 

Where are you tom , U don't answer any customer questions past two days , Are u boring to ear same questions so many times, it's not entertain you , Sry for thay

@MotorolaTom 

I hope you don't disrespect one of the contributions where Moto makes bread and butter for the Motorola brand. Do you ???? 

Introspection needed.

If Motorola don't care. They aren't caring themselves.

Thanks 

Hello everyone. First, I apologize, it was the weekend so I wasn't actively checking the community. I wasn't ignoring you.  Now as I've said multiple times Android 10 is coming. We're currently running the test with our MFN community. It's not my decision on when an update is available to you the users. I do make sure your feedback is heard though. Once the update is available for public download you will get a notification on your phone. As for banning people. Yes, if anyone continues to post the same question over and over after it's already been answered it is against the community guidelines and your account is subject to being banned. You can see the guidelines here: https://forums.lenovo.com/t5/Forum-Feedback/Moto-Owners-Forum-Site-Rules/td-p/3269704.

-Tom

Hey @motorolatom i am not receiving android 10

Hahahaha, this forum has become a warzone, reminds me of the Nokia 2.2 community when HMD said "Android 10 for the Nokia 2.2 on May 2020" and we got it on October full of bugs that left the phone totally unusable until they fixed it on December, good old times