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5047 Posts

02-11-2016

United States of America

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Re:Android 10/11

2021-03-24, 0:34 AM

@ Alvarex wrote:

Hey @MotorolaTom I haven' received the A10 update yet. When will android 10 be released for mi country?

 

Sorry didn't mean to leave your name out, I also escalated for you as well. 

 

-Tom



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3 Posts

03-16-2020

Peru

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Re:Android 10/11

2021-03-24, 1:31 AM

Thanks @MotorolaTom , I appreciate your answer. I will waiting for the A10 update.

 

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9 Posts

02-13-2021

Pakistan

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Re:Android 10/11

2021-03-24, 9:32 AM

Hi @MotorolaTom 

 

Any updates or ETA?

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5047 Posts

02-11-2016

United States of America

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  • Posts: 5047
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Re:Android 10/11

2021-03-24, 20:52 PM

@ Hoodi wrote:

Hi @MotorolaTom 

 

Any updates or ETA?

 

I'm going to be completely honest and as transparent as I can. The current situation is, we had some reports of the update causing some device breaking issues for users in some regions. It's temporarily on hold until that is root caused. We'd rather you have a working phone over possibly a non-working one. I haven't seen any reports of the issues here in the community, but they came to us through other support channels. I hope to see the update start rolling out again very soon and I hope you understand. 

 

-Tom 



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22 Posts

09-26-2020

Serbia

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Re:Android 10/11

2021-03-24, 20:58 PM

I knew it, i said a week ago.

Screenshot_20210324-215723.png
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22 Posts

09-26-2020

Serbia

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Re:Android 10/11

2021-03-24, 21:07 PM

Yes, we completely understand @MotorolaTom .

Just, this is taking too long. Officialy realised to Brazil several months ago. Europe still waiting.

They do not treat us the same. 

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5047 Posts

02-11-2016

United States of America

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  • Posts: 5047
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Re:Android 10/11

2021-03-25, 20:44 PM

@ LjubicS wrote:

Yes, we completely understand @MotorolaTom .

Just, this is taking too long. Officialy realised to Brazil several months ago. Europe still waiting.

They do not treat us the same. 

 

I hear you and can understand how it feels that way. We did roll it out in some parts of Europe but not all due to the issues that came up. Again I apologize for this. I'm going to keep working on it from my end. I haven't forgotten about you all. 

 

-Tom



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1 Posts

02-17-2021

Iran (Islamic Republic of)

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Re:Android 10/11

2021-03-28, 0:00 AM

Hi

I am sending a message from Iran

 

I can not understand that all mobile phones have received Android 10 and 11

 

Please follow up and value your customers

 

I think you are doing little, otherwise it should not take so long

 

You forgot all of us, otherwise we would have received Android 10 on our mobile phones now

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9 Posts

02-13-2021

Pakistan

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Re:Android 10/11

2021-03-28, 4:33 AM

Its plain and simple. 

motorola keeps its budget phone prices low by investing the least in it service aspect. 

Production is one thing. Serviceability and maintainability is a whole different ball game. Moto wants people to buy their phones and thats all. 

lets compare this to Iphones. You purchase one today, and Apple guarantees you software and security support for up to 5 years. Moreover, I’ve seen apple push updates even beyond that if there is a security flaw. That is called serviceability for customers which i accept is an expensive thing to do. 

motorola here is merely scrambling for money grabs. I will admit i fell into this trap as i found the price of this phone extremely attractive for the value it gives. It is still a great budget phone. But alas, I’ve learned my lesson. Things are cheap for a reason. And in this case, its struggling to give android 10 when 11 is what the worlds at. 

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Re:Android 10/11

2021-03-31, 15:01 PM

Are We going to receive this update ever?

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