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5 Posts

12-31-2019

Brazil

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Proximity sensor and light sensor stopped working.

2019-12-31, 7:46 AM

So, I basically bought the phone and both light sensor and proximity sensor had stopped working. Even without the case, it doesn't works, using no screen protector, nothing. I would belive this is a software failure, as the issue started after I updated the phone (Security updates). Did restart, tried a factory reset, still doesn't works. Anybody with this problem? 

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20124 Posts

02-03-2016

United States of America

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Re: Proximity sensor and light sensor stopped working.

2020-01-02, 15:25 PM

 wrote:

So, I basically bought the phone and both light sensor and proximity sensor had stopped working. Even without the case, it doesn't works, using no screen protector, nothing. I would belive this is a software failure, as the issue started after I updated the phone (Security updates). Did restart, tried a factory reset, still doesn't works. Anybody with this problem? 


Hi.

 

Sorry to hear this. There is a test for the prox sensor in the Device Help app. Please run that and let me know if it fails.

 

Since both of these sensors are roughly in the same location, it suggests to me that there may be a hardware issue and that repair may be needed. Let me know what you learn.

 

Also, can you test in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up.

 

Thanks,

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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5 Posts

12-31-2019

Brazil

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  • Posts: 5
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  • Message 3 of 7

Re: Proximity sensor and light sensor stopped working.

2020-01-02, 15:31 PM

It stays "Near" everytime, same on Safe Mode. On the first post I attached the CPU-Z screenshot which shows the proximity sensor with 0.0cm and the light sensor with 0.0lux. 

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20124 Posts

02-03-2016

United States of America

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  • Message 4 of 7

Re: Proximity sensor and light sensor stopped working.

2020-01-03, 15:52 PM

 wrote:

It stays "Near" everytime, same on Safe Mode. On the first post I attached the CPU-Z screenshot which shows the proximity sensor with 0.0cm and the light sensor with 0.0lux. 


Yeah, I'm not a fan of CPU-Z. 

 

Not sure what you mean on Safe Mode. Does it work on Safe Mode?

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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5 Posts

12-31-2019

Brazil

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  • Message 5 of 7

Re: Proximity sensor and light sensor stopped working.

2020-01-03, 16:18 PM

No, it doesn't work on Safe Mode, tested it on Device Help.

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20124 Posts

02-03-2016

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  • Message 6 of 7

Re: Proximity sensor and light sensor stopped working.

2020-01-03, 16:35 PM

 wrote:

No, it doesn't work on Safe Mode, tested it on Device Help.


I'm sorry. Looks like a hardware problem then and will have to be repaired.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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5 Posts

12-31-2019

Brazil

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  • Posts: 5
  • Registered: ‎12-31-2019
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  • Message 7 of 7

Re: Proximity sensor and light sensor stopped working.

2020-01-03, 16:37 PM

Thanks for the help and attention! ;D

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